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svnikolov
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Hub is dodgy. Internet cuts off for several minutes very often.

Hi.

As per the title, our hub is really bad and it's been like that for a while now.

Basically several times a day it cuts off and there is no internet connection for several minutes. Sometimes it fixes itself, but sometimes we have to reboot it.

Can we get an engineer to come and replace it?

Thanks
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svnikolov
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Re: Hub is dodgy. Internet cuts off for several minutes very often.

Still same issue....
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Re: Hub is dodgy. Internet cuts off for several minutes very often.

Hi svnikolov

 

Welcome to the community and thanks for posting.

 

Sorry to read that you are experiencing intermittent broadband connection. I can imagine how frustrating this must be.

 

I've managed to locate your account, there are no faults reported and there have been no time-outs reported since the router has been online.

 

In regards to the internet disconnecting, does this happen through both wired and wireless devices? 

Do you notice the light on the Hub 3.0 change at all?

Can you post your router information for me please as this will help us further. To do this type in 192.168.0.1 in the address bar, no need to sign in and click on Check router status in the middle. Within here you will have downstream, upstream and network log. You can copy and paste this information, that would be great.

 

Hope to hear from you soon

Sam


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svnikolov
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Re: Hub is dodgy. Internet cuts off for several minutes very often.

Hi, Sorry for the delay.

Yes it happens both on wired and wireless. I haven't looked at the lights on the router when it happens.

 

 

Upstream bonded channels Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)
137600000ATDMA37.516 qam64000005120
324400000ATDMA37.516 qam64000005120
231000000ATDMA37.516 qam64000005120

 

Downstream bonded channels Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID
13230000003.737.3256 qam132
2315000000437.3256 qam131
32910000004.337.3256 qam128
42830000004.537.3256 qam127
52750000004.837.6256 qam126
62670000005.138.6256 qam125
72590000005.338.9256 qam124
82510000005.338.9256 qam123
92430000005.638.6256 qam122
10235000000638.6256 qam121
11299000000437.3256 qam129
123070000003.937.6256 qam130

 

Network Log Date And Time Error Number Event Description
2016-11-06 19:33:00.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-07 23:39:40.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-07 23:39:40.0068010600DHCP Renew - lease parameters tftp file-V3c1310bb03cca99.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-08 00:23:49.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-11 10:43:30.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-12 09:22:49.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-12 09:22:49.0068010600DHCP Renew - lease parameters tftp file-V3c1310bb03cca99.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-16 13:56:52.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-17 01:18:35.0069010200SW Download INIT - Via Config file
2016-11-17 01:19:38.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-17 01:29:04.0069011200SW download Successful - Via Config file
2016-11-17 01:34:23.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-21 01:40:25.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-22 03:53:52.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-22 03:53:52.0068010600DHCP Renew - lease parameters tftp file-V3c1310bb03cca99.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-25 21:00:50.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-26 21:19:08.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-26 21:19:08.0068010600DHCP Renew - lease parameters tftp file-V3c1310bb03cca99.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-29 16:17:32.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-30 20:35:28.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Still have the same issues, just been busy to respond.

My friend had similar issues and when an engineer visited, they replaced the hub and has been fine after.

 

Thanks

 

 

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Message 5 of 5
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Re: Hub is dodgy. Internet cuts off for several minutes very often.

Hi svnikolov,

 

Thanks for getting back to us!

 

Thanks for the details. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange to sort out the Superhub.

 

Speak soon Smiley Very Happy

 

Josh


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