Menu
Reply
  • 4
  • 0
  • 0
Kell1
Joining in
75 Views
Message 1 of 7
Flag for a moderator

Hub blocking my kgaurd camera

New hub won't let me connect my kgaurd camera?? Any help
0 Kudos
Reply
  • 627
  • 21
  • 126
MrHalfAsleep
Rising star
69 Views
Message 2 of 7
Flag for a moderator

Re: Hub blocking my kgaurd camera

If it has a standard ethernet connection you should be able to plug it in (to the router) directly. Or via Wi-fi using WPS (Wi-fi Protected Setup), (check your camera instructions on how to do this), it's usually a case of pressing the big button on the router and pairing it up.  Make sure you have drivers installed for your camera  & operating system (Windows 10?) so it shows up on your computer.

If you can, please provide more information on your setup, then we can try to help you out.

Cheers.







--
The only winning move is not to play.
No system is 100% secure
Ridicule is nothing to be scared of - Adam Ant
The only thing constant - is change. Chris Evans
The internet is a series of tubes
0 Kudos
Reply
  • 4
  • 0
  • 0
Kell1
Joining in
65 Views
Message 3 of 7
Flag for a moderator

Re: Hub blocking my kgaurd camera

Hi it's set up says connecting on cameras but never does ? It's like virgin are blocking it ?
0 Kudos
Reply
  • 4
  • 0
  • 0
Kell1
Joining in
56 Views
Message 4 of 7
Flag for a moderator

Re: Hub blocking my kgaurd camera

It's connected to the computer but just not picking up my router so I can't connect it to my phone 🙃
0 Kudos
Reply
  • 9.96K
  • 291
  • 624
Forum Team
Forum Team
33 Views
Message 5 of 7
Flag for a moderator

Re: Hub blocking my kgaurd camera

Hi there Kell1,

 

Thanks for your post, welcome to the community Smiley Happy

 

Sorry to hear that you're unable to use your cameras since installing your new Hub. We might need to look into applying some port forwarding rules to enable access.

 

Do you happen to know what ports you'll need access too? If not the manufacturer should be able to help.

 

Please take a look at our help article  - Setting up port forwarding and port triggering on my Virgin Media router for instructions on how to apply port forwarding rules.

 

I hope this helps,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 4
  • 0
  • 0
Kell1
Joining in
29 Views
Message 6 of 7
Flag for a moderator

Re: Hub blocking my kgaurd camera

Hi don't know how but for some reason it's come on last week 😁 Not touched it or done anything so I'm happy now thank God as my house was a attempted burglary this Monday while I was at work ☹️ But seen it on my phone so happy days thanks for the support on fixing this matter 👍🏼
0 Kudos
Reply
  • 9.96K
  • 291
  • 624
Forum Team
Forum Team
22 Views
Message 7 of 7
Flag for a moderator

Re: Hub blocking my kgaurd camera

Hey Kell1,

 

Thanks for the update Smiley Very Happy

 

Gosh sorry to hear about the attempted burglary! I hope everything is okay now!

 

I really appreciate that you've taken the time to let me know that your cameras are working now!

 

Please let me know if there's anything else at all that I can help with.

 

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply