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Hub 3 no internet, green flashing light

I have the hub 3, (only been a customer for 2 months..... the sign up process was enough to nearly put us off) and the base light has started flashing green, and we have no internet.

I have read through the forum as the 'what the lights mean' page doesn't mention green flashing light. I can see that someone has suggested this light can mean the wps button has been pressed, but this is not my case.

Internet down and light flashing for about 30mins now

Can anyone advise (before I get another data bill from hell for my mobile 😉)

Thank you
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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: Hub 3 no internet, green flashing light

Hi Aiki, 

Thanks for letting us know that you have no internet, I apologise for any inconvenience caused.

I have tested your connection from here and I can see a number of time outs inside the Hubs logs and an engineer will be required to attend in order to resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking, please respond to me there and I'll get this sorted for you.

Take care, 



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