Hi I'm new to Virgin, 3 months now and this Super Hub 3 is driving me mad! Our internet is forever jamming with our Samsung smart TV losing contact with the hub. We are constantly restarting the Hub to fix this. The same issues occur less frequently with IPads and iPhones.
Thanks for posting! Let me start by giving you a warm welcome to our forum community! It's always great to see so many new faces around here .
I am sorry to hear that your Hub 3.0 continually losing connection and constantly needs restarting, I apologise for any inconvenience. I will do my best to resolve this for you.
I have run some diagnostics on your connection and I noticed that your Hubs logs contain a number of T3 time outs which will explain the drops in connection. I would like to arrange for this to be investigated further by one of our engineers for you. I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll ensure this all gets booked and secured for you.
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