After 20 years or so with BT based providers I switched to Virgin.
Very happy with the speed I'm getting of 320mbps off peak and around 220 at peak times.
I have got everything up and running (with zero help of the install engineer) apart from one thing.
My Synology DS1512+ NAS can no longer connect to the internet. It is on the network fine and I can access it from my PC and Smart TV's etc.
I easily connected this with my old BT Home Hub 5 but am unable to do it with my Virgin Smart Hub 3.
There's a few steps on the NAS that I need to go through to get this connected. I'm unable to get past the first hurdle.
When I go to set up the router i get the message "Set the router to bridge mode". From searching other posts some seemed to suggest changing the Hub 3 to Modem mode. I tried this then quickly realised this would only work for me if I had an additional network router/switch.
For such a basic thing, I am frustrated at not getting this resolved.
Ideally, does anyone have a step by step guide of how to connect a Synology NAS to the internet using the Smart Hub 3 please?
If not then any suggestions are welcomed with open arms!
Advance warning: Once this is resolved I'm likely to post more as I encounter more issues!
Due to the limiting factors of using the Hub 3.0 as my router , I opted for modem mode and using my own router for my NAS setup , but for your situation I presume the firewall will be enabled by default and you would have to create some rules to allow it to connect.
Running ASUS RT-AC88U with Asuswrt-Merlin firmware
I joined Virgin Media 2 days ago and now I`m having this same problem with my Synology 214play and HUB 3. Before with Sky everything was working fine, access from outside etc. Since I joined Virgin my NAS lost connection with internet, I can`t access it from outside, QuickConnect is not working even I`m not able to download update's to Synology. Inside the house LAN I can access NAS. I have exactly this same massage about 2 routers like previous photo. I tried to forwarding ports on router without success. I also tried change network setting, like killersurfer advised, to automatically get IP from DHCP - did not work. Any help will be very appreciated.
EDIT: Now problem its solved, DHCP plus factory settings for Virgin HUB. Thx