I received my Quickstart package earlier this afternoon and after attaching the coax and plugging in the 3.0 Hub I left it to do what I assume was the 30 min (maximum) firmware update. 90 mins later and I was still faced with a steady white light at the bottom, green flashing arrows, a steady green wifi symbol, and no internet access.
After an initial call to customer services I was told the line would be reactivated, to unplug the hub, replug it in after a minute, after 30 mins (maximum) the firmware update will have taken place and all would be well.
60 minutes later and I was faced with the same light sequence as initially described. Another phone call to customer services and I was asked to log into the router configuration page (192.168.0.1) where after confirming a few pieces of information I was asked to restore the hub to it's factory settings and wait 30 minutes for the firmware update to take place. I was assured I would receive a call back after 30 mins.
An hour later I called customer services again where the gentleman I spoke to this time assured me everything his end appeared fine, that he could see I was connected and that I should be online. He has diagnosed an IT problem (apparently a problem somewhere in the activation process) and has told me to await a call back. Anywhere from 24 hours to 7 days.