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FaxMachine
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Message 1 of 10
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Hub 3.0 Mac Filtering (Parental Controls) Not Been Retained

I am configuring the MAC Filtering under Advanced Settings/Security, restricting Internet access at different times on different days of the week (I used each day 00:00-09:00 and 21:00-23:00).

Once configured, click the "Apply Changes" button, and the settings are active - testing has confirmed this.

But, if the Hub 3.0 is powered off/soft rebooted, then the changes made for MAC filtering are all lost, and has defaulted back to "always on".

Has anyone else experienced this, could someone try this and see if their Hub exibits the same issue.

For info, the Hub details -

Hardware version : 10
Software version : 9.1.116V

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Message 2 of 10
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Re: Hub 3.0 Mac Filtering (Parental Controls) Not Been Retained

Hello FaxMachine,

 

Thanks for posting and a big welcome to the forum Smiley Happy

 

It's strange that your Hub is erasing any personal settings, it's as if a reboot is triggering a reset, which might be a faulty Hub.

 

I'll drop you a PM (purple envelope, top right) to run a few more checks and potentially replace your Hub.

 

Speak with you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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FaxMachine
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Message 3 of 10
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Re: Hub 3.0 Mac Filtering (Parental Controls) Not Been Retained

Hello Heather_J, thank you for your response

I have had the Hub replaced, but it exhibits the same issue. I shared my PC with VM Tech Support, they saw the issue for themselves, and have also been able to reproduce the problem in their lab. I guess it is in the hands of the developers to provide an update to the firmware.

Hope they also do something about the excruciatingly slow interface of the Hub 3.0 :-(

FaxMachine

 

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Message 4 of 10
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Re: Hub 3.0 Mac Filtering (Parental Controls) Not Been Retained

Hey FaxMachine,

 

Thanks for the update Smiley Happy

 

Sorry to hear that your new Hub is also misbehaving.

 

We can keep in touch and I can try and get info on any upgrades.

 

I appreciate your patience,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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FaxMachine
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Message 5 of 10
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Re: Hub 3.0 Mac Filtering (Parental Controls) Not Been Retained

Thanks Heather_J, appreciate any progress info you are able to provide.

Once this is working, i'm sure this will be welcomed by many parents ☺

Kind Regards

FaxMachine

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FaxMachine
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Message 6 of 10
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Re: Hub 3.0 Mac Filtering (Parental Controls) Not Been Retained

Hello Heather_J,

Are you able to provide an update to this problem, keen to know the time frame for Virgin Media pushing out the fix?

Kind Regards

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pyrotenax
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Message 7 of 10
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Re: Hub 3.0 Mac Filtering (Parental Controls) Not Been Retained

Scheduled / timed blocking of devices via MAC does NOT work on Hub 3.0

Denying total access to devices via MAC does work on Hub 3.0

Hardware version: 10
Software version: 9.1.116V



Running ASUS RT-AC88U with Asuswrt-Merlin firmware
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SH25
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Message 8 of 10
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Re: Hub 3.0 Mac Filtering (Parental Controls) Not Been Retained

I am also keen to know the time frame and if there is any way we can contact Virgin to get their bottoms into gear to sort this issue ASAP. So disappointed that this important feature doesnt work
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Message 9 of 10
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Re: Hub 3.0 Mac Filtering (Parental Controls) Not Been Retained

Hi FaxMachine

 

We've still not had any time frame on this upgrade but I'll see if we can chase this up and get an update. Thanks for your patience

 

Speak soon,

Ty


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FaxMachine
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Message 10 of 10
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Re: Hub 3.0 Mac Filtering (Parental Controls) Not Been Retained

Thanks Ty, much appreciated - just need VM to set their customers expectations :-)