How do i go about getting a newer superhub. The one I've got I've had since virgin was installed many many years ago. Recently connection issues are getting more frustrating with constant drop outs. Tried looking in my account for an option to get a newer one but can't see anything
Sorry to hear you're having trouble with your connection.
I've run diagnostics on your equipment and I can see an issue with your signal which is likely causing the drop outs you've described. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to sort this out for you.
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