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Thomask556
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How do I get the latest super hub 3?

How do I get the new super hub 3 I currently have the 2ac model and would like to obtain the latest version I am on 200mbs package
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Superuser
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Re: How do I get the latest super hub 3?

Customer Relations is the best team to ask about getting a newer hub. Contact them by ringing 150 (from a VM phone) or 0345 454 1111 (from any other phone) -> go into the main menu -> option 4 -> option 5. Make that call between 8AM to 8PM weekday wise and bear in mind that the self-install option for a new hub is a £20 one-off charge usually.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Superuser
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Re: How do I get the latest super hub 3?

Have you asked yourself why you want a Superhub 3 when you currently have the best Superhub for your service?

The Superhub 3 is still very immature so prepare yourself for possible frustrations.


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Superuser
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Re: How do I get the latest super hub 3?

Customer Relations is the best team to ask about getting a newer hub. Contact them by ringing 150 (from a VM phone) or 0345 454 1111 (from any other phone) -> go into the main menu -> option 4 -> option 5. Make that call between 8AM to 8PM weekday wise and bear in mind that the self-install option for a new hub is a £20 one-off charge usually.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Superuser
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Re: How do I get the latest super hub 3?

Have you asked yourself why you want a Superhub 3 when you currently have the best Superhub for your service?

The Superhub 3 is still very immature so prepare yourself for possible frustrations.

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Thomask556
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Re: How do I get the latest super hub 3?

I thought it was the same inside as hub 2ac only much nicer looking?
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Superuser
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Re: How do I get the latest super hub 3?


Thomask556 wrote:
I thought it was the same inside as hub 2ac only much nicer looking?

Clearly thinking isn't your strong point! Smiley Tongue

Seriously, check out a few 1000 posts from Muddy since Sept2015  and you'll think different... as apart from 802.11ac chipset/beamforming the remaining CPU/DOCSIS entrails are different.

Obvious clue is in the DOCSIS/RF Tuner chipset that has 16(24/32 channell Downstream) x 8 (currently 2,3 and 4 ch upstream) on VMDG505(SH3/Hub3) compared to max 8x4 on VMDG490/SH2AC,

Regards Tony
"Life is a Binary Inspired Turing Computed Hologram"(don't PM or @Mention me - in case ignoring you offends)
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Thomask556
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Re: How do I get the latest super hub 3?

Clearly you think to much. One can't ask a simple question from the community. The 2ac model is bare on features like usb support. The hub 3 was looking really nice to me and as a new model one would think it would be an upgrade from the hub 2.ac.
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Superuser
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Re: How do I get the latest super hub 3?

For the most part the SuperHub 2ac and Hub 3.0 have the same core feature set. Both offer Wireless ac and Gigabit Ethernet.

The Hub 3.0 doesn't have USB.
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I work for Virgin Media - but all opinions posted here are my own
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Thomask556
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Re: How do I get the latest super hub 3?

Okay if it's not worth the upgrade then all leave it out. I didn't really look at both specs of hubs properly. The WiFi speeds of the the 2ac is excellent I get 739mbs transfer from .Nexus 6 and hub2ac. I must say but hub 3 is much more nicer looking. But I suppose it's what's Inside that matters. As you said you used to work with vm 😉. How do I rectify my broadband speeds through out the day it's jumping to much from 207mbs down to low as 56mbs sometimes. But normally sits at 198mbs down to 207mbs upload always steady 12.7mbs ? I had a problem with low signals dbv.. fixt that. Now it's at 1.6v
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SH3user
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Re: How do I get the latest super hub 3?

I would gladly swap my Hub3 for your 2ac.

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