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Jason2669
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How do I fix the flashing green arrows on my router?

Recently I haven't had WiFi signal. I think this has something to do with the green arrows idk. Can someone please give my advise on how to fix it.
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Superuser
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Re: How do I fix the flashing green arrows on my router?

It really hasn't anything to do with the green arrows...

Try re-connecting your device to the router using WPS...

 

 


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Jason2669
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Re: How do I fix the flashing green arrows on my router?

All my devices can't access the Internet.
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Superuser
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Re: How do I fix the flashing green arrows on my router?

Did you try WPS?

 


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Jason2669
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Re: How do I fix the flashing green arrows on my router?

I'm connected to the router. the router isnt connected to the internet

 

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BrianY
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Re: How do I fix the flashing green arrows on my router?

As you have found out, no internet connection at all.
So no connection - Are your connections o'k on your router.
Have you rang Virgin (150 on a Virgin connected phone).
A Virgin employee could take 7days to confirm/suggest options for you.
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Superuser
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Re: How do I fix the flashing green arrows on my router?

If youve green lights flashing, the router is connected to the internet.

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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Forum Team
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Re: How do I fix the flashing green arrows on my router?

Hello Jason2669,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Sorry to hear about your recent loss of service, I want to look into this for you.

 

I can't seem to find your equipment, so I'll just need a bit more info from you.

 

I'll send you a PM (purple envelope, top right) to confirm your details.

 

Speak with you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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AleksA7903
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Re: How do I fix the flashing green arrows on my router?

Hi Heather_J,

I've just switched to Virgin but unfortunately I have the same issue with the flashing green arrows Smiley Sad I've called help support twice and nothing. Can you help with that?

Thanks.

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Forum Team
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Re: How do I fix the flashing green arrows on my router?

Hey AleksA703,

 

Thanks for posting Smiley Very Happy

 

Welcome to Virgin Media, I'm sorry to hear that your router is playing up.

 

Apart from the flashing lights, how is the connection performing?

 

If you want me to investigate, please drop me a PM.

 

Thanks again,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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