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lisek30
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How can I book engineer?

I have no wifi connections and I try all troubleshooting instruction. I think my modem is not working properly thats why I need to book engineer.
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Re: How can I book engineer?

Hi lisek30,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I've located your account and I can see an issue with the network in your area causing intermittent service. Our technicians are working as fast as the can to get this fixed and have set a review date of 12th December 2016.

 

I'm sorry  for any inconvenience this may cause.

 

All the best

 

Josh


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lisek30
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Re: How can I book engineer?

16.12 already and I just done speed test, my internet is a lot slower than should be. Download 8.64Mb/s Upload 2.0 Mb/s
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Re: How can I book engineer?

Hey lisek30,

 

Thanks for getting back in touch Smiley Happy

 

Apologies again about the connection problems. I've just taken a look and noticed that we're working on a SNR fault which should be resolved tomorrow (28th) around 5PM.

 

Would you please post back to us after this fault has been resolved so we can continue to investigate if you're still experiencing problems.

 

Speak with you soon,

Take care.

Heather_J

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