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k3vst3r
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Message 1 of 17
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Homeworks 300Mbps issues SH3

Hello activated SH3 at dinner time today, however gone from SH2 average speed 160-180Mbps to 8-12 Mbps download on SH3, power cycled few times through the day, doesn't sound right. Was informed connection could be up an down over next 48 hours over the phone? stats from SH3

http://www.speedtest.net/my-result/6010882416  tried multi servers all over UK all reporting really poor download speeds.

Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID

1299000000 8.1 40.3 256 qam 7
2323000000 8 40.9 256 qam 10
3315000000 8 40.9 256 qam 9
4307000000  8 40.3 256 qam 8
5291000000 8 40.9 256 qam 6
6283000000 8.1 40.3 256 qam 5
7275000000 8 40.3 256 qam 4
82670000008.3 40.3 256 qam 3
9259000000 8.3 40.3 256 qam 2
10 251000000 8.1 38.9 256 qam 1

 

Upstream bonded channels Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

58 39400000 ATDMA 40.5 64 qam 6400000 5120
59 32600000 ATDMA 40.5 16 qam 6400000 5120
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k3vst3r
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Message 2 of 17
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Re: Homeworks 300Mbps issues SH3

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k3vst3r
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Message 3 of 17
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Re: Homeworks 300Mbps issues SH3

Back over 200Mbps download now, which is lot better. 218Mbps but still short of the 300Mbps which I should be getting on the homeworks package. http://www.speedtest.net/my-result/6012083055

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Synthetic
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Re: Homeworks 300Mbps issues SH3

Just going off your upload speed, it looks like you're still on the 200Mbps product. 

Can you post the details from the "Configuation" tab in the SH3 status pages please?

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k3vst3r
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Re: Homeworks 300Mbps issues SH3

Sure thing.

Operational Configuration General Configuration Value

Network access
 Enabled
Maximum Number of CPEs
 1
Baseline Privacy
 Enabled
Docsis Mode
 Docsis30
Config file
 V0dea97109ea7aa00.cm
Primary Downstream Service Flow
SFID  16039
Max Traffic Rate  230000000
Primary Upstream Service Flow
SFID  16038
Max Traffic Rate  12700000
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Synthetic
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Re: Homeworks 300Mbps issues SH3


k3vst3r wrote:

Sure thing.

Operational Configuration General Configuration Value

Network access
 Enabled
Maximum Number of CPEs
 1
Baseline Privacy
 Enabled
Docsis Mode
 Docsis30
Config file
 V0dea97109ea7aa00.cm
Primary Downstream Service Flow
SFID  16039
Max Traffic Rate  230000000
Primary Upstream Service Flow
SFID  16038
Max Traffic Rate  12700000

Yep, you're still on the 200Meg product, not the 300 homeworks... 

It's going to be another call to virgin i'm afraid 

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k3vst3r
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Message 7 of 17
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Re: Homeworks 300Mbps issues SH3

Why all sudden is my connection falling apart at peak times?

download 6Mbps

http://www.speedtest.net/my-result/6013654186

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Adduxi
Knows their stuff
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Message 8 of 17
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Re: Homeworks 300Mbps issues SH3


k3vst3r wrote:

Why all sudden is my connection falling apart at peak times?

download 6Mbps

http://www.speedtest.net/my-result/6013654186


 

Set up a TBB Monitor, www thinkbroadband.com/ping  This will monitor and give a graphical view of you incoming signal 24x7. It can help to identify problems, and you can see if there are any issues at certain times.

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k3vst3r
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Message 9 of 17
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Re: Homeworks 300Mbps issues SH3

Just done TBB speed test, its warning me about RWIN congestion issue.

 

http://www.thinkbroadband.com/speedtest/results.html?id=148588684745962539623

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Adduxi
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Message 10 of 17
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Re: Homeworks 300Mbps issues SH3


k3vst3r wrote:

Just done TBB speed test, its warning me about RWIN congestion issue.

 

http://www.thinkbroadband.com/speedtest/results.html?id=148588684745962539623


No, you need to set up the TBB Ping Monitor, www.thinkbroadband.com/ping   This will monitor your incoming signal 24 x 7. It will help identify any over utilisation issues etc. Smiley Happy