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csw18
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High utilisation nightmare

Hi 
I live in London SW18, Area 21. My broadband has not worked for more than 1 week now after 8pm. I should get a speed close to 200 Mbps but I register a speed between 0.01 and 0.4 Mbps these days. So unusable broadband, unable to watch netflix etc. 

Customer services representatives (when I can get hold of someone) suggest either damaged cables or high utilisation and always promise a prompt fix. Which always fails to materialise. The last person I spoke to last night said it should be fixed in MAY 2017!!!!!!

What is going on? Nobody seems to know and when managers are supposed to call me back, I obviously get no call. Very appalling service. 

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adam16234
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Re: High utilisation nightmare

Same situation here they try and drag it on. I have been having problems since June last year and it still isn't fixed
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csw18
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Re: High utilisation nightmare

hi, are you also in SW18 area? What are they telling you at Virgin Media?

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