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marcelocompetir
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High Ping

Hi, I am facing a very very slow internet connection. When I try to ping bbc.co.uk I have many of "time outs" or ping goes higher than 1000ms.

It is impossible to play, I am really **bleep** off with this! Please DO SOMETHING!

I have tried to turn on and off the Moden, reset... Nothing works and is not the first time. It never works when I need. 

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Re: High Ping

Hi marcelocompetir,

 

Thanks for posting and a warm welcome to the community.

 

My apologies that you are experiencing issues with your broadband connection.

 

I've managed to locate your account and the downstream power levels are too high. For this I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please. Once you have replied I can go ahead with the appointment.

 

Hope to hear from you soon

Sam


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