i have a compaq laptop running vesta windows 7
when i try to connect the laptop to WIFI using the steps in the virgin video...i get wifi to the router but not router to internet
i have local only connectivity.
When connected to cable thru the super hub i conect to the internet.
i have 3 kindle fires and a desktop all are connected to wifi (not all working at the same time)
i have an excellent wifi signal
What must i do to get my wifi to connect properly ...i am at my wits end ..help... TJ
Hi there TJ,
Thanks for posting
Sorry to hear that you're having problems connecting your laptop to your wireless network.
Just so that I'm clear, is your laptop running Windows Vista or Windows 7? If it's Vista, it's the older operating system and we may find that we have some incompatibility issues with your Superhub.
As all your other devices are working well, I suspect we will need to do some updates on your laptop.
Hope to hear back from you soon,
Tech fan? Have you read our Digital life blog yet? Check it out
i think it is running windows 7
Thanks for getting back to us.
Have you tried to remove the network on the laptop and re-connect with the password?
Also, are the wireless drivers up to date?
Let us know how you get on
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