Menu
Reply
  • 21
  • 1
  • 1
TJ2011
On our wavelength
175 Views
Message 1 of 4
Flag for a moderator

Help Local Only Wifi connection

i have a compaq laptop running vesta windows 7

when i try to connect the laptop to WIFI using the steps in the virgin video...i get  wifi to the router but not router to internet

i have local only connectivity.

When connected to cable thru the super hub i conect to the internet.

i have 3 kindle fires and a desktop  all are connected to wifi (not all working at the same time)

i have an excellent wifi signal

What must i do to get my wifi to connect properly ...i am at my wits end ..help... TJ

0 Kudos
Reply
  • 9.96K
  • 291
  • 624
Forum Team
Forum Team
153 Views
Message 2 of 4
Flag for a moderator

Re: Help Local Only Wifi connection

Hi there TJ,

 

Thanks for posting Smiley Very Happy

 

Sorry to hear that you're having problems connecting your laptop to your wireless network.

 

Just so that I'm clear, is your laptop running Windows Vista or Windows 7? If it's Vista, it's the older operating system and we may find that we have some incompatibility issues with your Superhub.

 

As all your other devices are working well, I suspect we will need to do some updates on your laptop.

 

Hope to hear back from you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 21
  • 1
  • 1
TJ2011
On our wavelength
110 Views
Message 3 of 4
Flag for a moderator

Re: Help Local Only Wifi connection

i think it is running windows 7

what now.

0 Kudos
Reply
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
98 Views
Message 4 of 4
Flag for a moderator

Re: Help Local Only Wifi connection

Hi TJ,

 

Thanks for getting back to us.

 

Have you tried to remove the network on the laptop and re-connect with the password?

 

Also, are the wireless drivers up to date?

 

Let us know how you get on

Sam

 

 

 

 


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply