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Message 11 of 13
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Re: 3 complaint letters. Still no resolution

Hi Vass, 

 

Thanks for getting back in touch, I am sorry to see you are still having trouble with your connection. 

 

I have taken a look and the slow speed issue has been resolved. 

 

However your downstream modem SNR is on the low side and this can affect you speeds. 

 

I would like to get an engineer out to take a look at this for you. 

 

I will pop you a PM to get this arranged. Keep an eye out for the Purple Envelope, top right hand corner. 

 

Speak to you soon. 

 

Emma


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Vass
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Message 12 of 13
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Re: 3 complaint letters. Still no resolution

Emma I need a mamager totake the case and follow it through from.start to finish. Ive had complaints promise me a call but again (5th time) no-one calls

Customer service is ZERO
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Message 13 of 13
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Re: 3 complaint letters. Still no resolution

Hi Vass,

 

Thanks for getting back in touch, I have popped you a PM in relation to this issue. 

 

Keep an eye out for the purple envelope, top right hand corner. 

 

Speak to you soon. 


Emma


New around here? To find out more about the Community check out our Getting Started guide


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