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Susanne1971
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Have NOT had internet in 24 hours

I have not had internet access in 24 hours. Ive had several emails from virgin media changing times when the broadband will be fixed. A time should not been given as its failed to be back up and running 6 times so far. I feel compensation should be awarded.
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Re: Have NOT had internet in 24 hours

Hi Susanne1971,

 

Welcome to the Community!

 

Really sorry to hear you've had trouble with your connection.

 

I understand an outage like this can be really frustrating and it can be hard to put an accurate fix time on them. I've run a diagnostic on your equipment and everything is looking healthy at the moment.

 

Give us a shout if you need anything else.

 

All the best! Smiley Very Happy

 

Josh


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