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Have NOT had internet in 24 hours

I have not had internet access in 24 hours. Ive had several emails from virgin media changing times when the broadband will be fixed. A time should not been given as its failed to be back up and running 6 times so far. I feel compensation should be awarded.
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Re: Have NOT had internet in 24 hours

Hi Susanne1971,


Welcome to the Community!


Really sorry to hear you've had trouble with your connection.


I understand an outage like this can be really frustrating and it can be hard to put an accurate fix time on them. I've run a diagnostic on your equipment and everything is looking healthy at the moment.


Give us a shout if you need anything else.


All the best! Smiley Very Happy



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