We have 2 new HP Pavillion laptops with Windows 10 that lose the internet connection everytime we go to use them after 'sleeping' or 'shutdown'. It tries to connect & then asks for the network key saying 'some information changed since the last time you connected.' but entering this doesn't work & we have to turn the hub off & start again.
Very frustrating. Is it hub or Windows 10 or Laptops? Have changed wifi channels, no help. Troubleshooter asks 'check correct security type is selected' .
Other devices (phones) are connected to the wifi so surely lights on hub will still be going all the time? Once HP laptops are connected, by restarting Hub, it stays until the next day (when laptops have been shut down / sleep mode). Also, the 5g option doesn't show in available networks (available on my phone though..). I see other threads suggest a fault with some Super Hub 2 models? Just tried it & after shutting & opening lid of laptop & then logging in again, wifi now not connected & when I try it says some info has changed since last time & asks for network security key..........
Have tried changing channels. When I run diagnostic it says security types do not match....
Thanks for answering, but no one has answered my previous post on this on going saga. The security question was a bit I forgot to put in original post. I'm still having problems & can't remember what I've tried & what I haven't. My daughter has had her laptop over a year now 7 this has never worked properly - STILL no idea if it's laptop, Windows 10 or Virgin media / superhub causing laptop connection with wifi in house problems (works OK in other places).
I would like a list of all settings everything should be set at...e.g. superhub.
All the default settings should allow all devices to connect, you might need to alter the wireless channel to get the best performance, but the default settings are able to connect to wireless devices.
For the laptops, ensure all wireless drivers are up to date and that there's no security blocking the connection.
Speak with you soon,
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