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Itsneversimple
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HP laptops Windows 10 lose wifi connection

We have 2 new HP Pavillion laptops with Windows 10 that lose the internet connection everytime we go to use them after 'sleeping' or 'shutdown'. It tries to connect & then asks for the network key saying  'some information changed since the last time you connected.' but entering this doesn't work & we have to turn the hub off & start again.

Very frustrating. Is it hub or Windows 10 or Laptops? Have changed wifi channels, no help. Troubleshooter asks 'check correct security type is selected' .

Advice please.

 

 

 

 

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Forum Team (Retired) Adam_L
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Message 2 of 11
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Re: HP laptops Windows 10 lose wifi connection

Hi Itsneversimple, 

Thanks for letting us know that you're having intermittent drops in connection on 2 HP laptops via the Wi-Fi, I apologise for any troubles incurred, I am confident I can get this sorted for you.

I have tested things from here and I can't see anything that would be preventing them from getting connected which is great! 

Are you still having these issues? If so, when the connection drops what does the Hubs light sequence indicate?

Have you tried changing the wireless channels to see if that Helps things?

Also, please could you try both laptops with a wired connection to see if they continue to lose connection even when connected with a cable.

Speak soon, 

Thanks, 

Adam.


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TheChairman
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Message 3 of 11
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Re: HP laptops Windows 10 lose wifi connection

Also look for newer drivers as it could simply be a driver issue. You can either download them from HP's website if they are any listed or from the manufacturers of the wireless card.

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Itsneversimple
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Message 4 of 11
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Re: HP laptops Windows 10 lose wifi connection

Hi Adam,

Other devices (phones) are connected to the wifi so surely lights on hub will still be going all the time? Once HP laptops are connected, by restarting Hub,  it stays until the next day (when laptops have been shut down / sleep mode). Also, the 5g option doesn't show in available networks (available on my phone though..). I see other threads suggest a fault with some Super Hub 2 models?  Just tried it & after shutting & opening  lid of laptop & then logging in again, wifi now not connected & when I try it says some info has changed since last time & asks for network security key..........

Have tried changing channels. When I run diagnostic it says security types do not match....

 

 

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Itsneversimple
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Message 5 of 11
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Re: HP laptops Windows 10 lose wifi connection

Hi Adam, In the superhub settings, which security mode should I use? Will this make a difference?

 

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Forum Team
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Re: HP laptops Windows 10 lose wifi connection

Hello Itsneversimple,

 

Thanks for getting back to us  Smiley Happy

 

Adam is currently away from the office so I hope you don't mind me stepping in.

 

We recommend using security mode  - WPA2-PSK [AES]

 

Please let us know if you have any other questions.

 

Take care.

Heather_J

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Itsneversimple
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Message 7 of 11
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Re: HP laptops Windows 10 lose wifi connection

HI,

Thanks for answering, but no one has answered my previous post on this on going saga. The security question was a bit I forgot to put in original post. I'm still having problems & can't remember what I've tried & what I haven't. My daughter has had her laptop over a year now 7 this has never worked properly - STILL no idea if it's laptop, Windows 10 or Virgin media / superhub causing laptop connection with wifi in house problems (works OK in other places).

I would like a list of all settings everything should be set at...e.g. superhub.

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Message 8 of 11
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Re: HP laptops Windows 10 lose wifi connection

Hey Itsneversimple,

 

Thanks for getting back to me Smiley Happy

 

All the default settings should allow all devices to connect, you might need to alter the wireless channel to get the best performance, but the default settings are able to connect to wireless devices.

 

For the laptops, ensure all wireless drivers are up to date and that there's no security blocking the connection.

 

Speak with you soon,

Take care.

Heather_J

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Jacevoor77
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Message 9 of 11
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Re: HP laptops Windows 10 lose wifi connection

hi i have seen a lot off hp laptops  with this problem  thanks to windows 10 

right on the laptop 

go to control panel (right click start button to get it up faster)

click on device manager

find your network card  (network adpator)

once you see it your wifi card or ethernet card  click on it

in tabs check for a sleep or energy save and turn it off 

and save thats it 

as windows 10 is now all about saving energy theres a lot off sleep features 

or right click on start button and go to power options 

every laptop pc be balanced if not changed   

click on change plan 

you see wireless change it to maxium perforamnce

now should be sorted 

 

 

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Jacevoor77
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Message 10 of 11
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Re: HP laptops Windows 10 lose wifi connection

try this first before going to device manager

right click on start button and go to power options

every laptop pc be balanced if not changed

click on change plan

you see wireless change it to maxium perforamnce

now should be sorted
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