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Samwil92
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Green light on box

Our devises say we have WIFI but it's not allowing us to access anything and the arrow on the box has gone green, what's do we need to do to fix it ?
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Re: Green light on box

Hi Samwil92,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I've run a diagnostic on your equipment and I've picked up an issue with your upstream power levels. I'd like to send a technician to adjust this for you.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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