Welcome to the Community!
Sorry to hear you're having trouble with your connection.
I've run a diagnostic on your equipment and I've picked up an issue with your upstream power levels. I'd like to send a technician to adjust this for you.
I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Look forward to hearing from you!
Tech fan? Have you read our Digital life blog yet? Check it out