Thanks for letting us know that your Hub has a green base light, apologies for any inconvenience caused.
I have tested things from here and I can see that there's a lot of T3 time outs inside the Hubs logs, an engineer will need to attend in order to resolve this for you.
I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this sorted for you.
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