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Leon51274
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Green flashing light on hub

Hi

Hoping someone can help!

I have a green flashing signal light on my hub and every now and then some devices are losing signal, any chance you can check the line please to see if anything is not right? I've reset the hub several times with no success

Regards
Leon
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Forum Team (Retired) Adam_L
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Re: Green flashing light on hub

Hi Leon, 

Thank you for getting in touch to let us know that your Hub has a green flashing light and some devices are losing signal. I apologise for any troubles incurred, I promise to do my best to help get this resolved for you.

I have tested your Hub and the wider connection from here and I can see that your Hubs logs show a number of T3 time outs across the upstream channels. I would like to get this investigated further by one of our engineers for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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