Thanks for the post! I am sorry to hear about your issues with your broadband connection having green and red arrows. I apologise for any inconvenience caused.
I have tested things from here and I noticed that all of your downstream power levels are too low and will need to adjusted by one of our engineers.
I will send you a PM (Purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I will get this sorted for you.
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