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Connaughjd
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Green and red arrows on router

Hi,

I've recently tried to get onto the internet but my wifi router is flashing green and red arrows, I've reset the router twice and I am still getting the same issues. Is there something wrong in my area where I live?

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Forum Team (Retired) Adam_L
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Re: Green and red arrows on router

Hi Connaughjd, 

Thanks for the post! I am sorry to hear about your issues with your broadband connection having green and red arrows. I apologise for any inconvenience caused.

I have tested things from here and I noticed that all of your downstream power levels are too low and will need to adjusted by one of our engineers.

I will send you a PM (Purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I will get this sorted for you.

Take care, 

Thanks, 

Adam.


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