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BackBeat
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Green Flashing Traffic Indicator Issue

Our internet is down, and so was yesterday for a small period of time, but was fine afterwards. The only sign of a problem is that the blue tick on our super hub 2 is off, and the normally blue traffic indicator, is now flashing green! Now the internet has been down for at least two hours and not sure when it's going to sort itself out. The network log and upstream log( I think this is the problem) is here:

Network Log
First Time Last Time Priority Error Number Description
Time Not Established Time Not Established Error (4) 68000409 TOD not Established
Time Not Established Time Not Established Error (4) 68000409 TOD not Established
Time Not Established Time Not Established Error (4) 68000409 TOD not Established
04/12/2016 21:56:42 GMT 04/12/2016 21:56:42 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
04/12/2016 00:16:07 GMT 04/12/2016 00:16:07 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
01/12/2016 20:27:14 GMT 01/12/2016 20:27:14 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
30/11/2016 18:41:36 GMT 30/11/2016 18:41:36 GMT Error (4) 68010302 DHCP WAN IP - *****
30/11/2016 18:40:33 GMT 30/11/2016 18:40:33 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
30/11/2016 11:37:36 GMT 30/11/2016 11:37:36 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
30/11/2016 09:41:09 GMT 30/11/2016 09:41:09 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
30/11/2016 09:32:41 GMT 30/11/2016 09:32:41 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
27/11/2016 06:45:05 GMT 27/11/2016 06:45:05 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
26/11/2016 07:03:54 GMT 26/11/2016 07:03:54 GMT Error (4) 68010400 DHCP REBIND WARNING - Field invalid in response
26/11/2016 07:03:10 GMT 26/11/2016 07:03:10 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
26/11/2016 07:02:30 GMT 26/11/2016 07:02:30 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
26/11/2016 07:01:07 GMT 26/11/2016 07:01:07 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
26/11/2016 06:58:23 GMT 26/11/2016 06:58:23 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
26/11/2016 06:52:55 GMT 26/11/2016 06:52:55 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
26/11/2016 06:42:01 GMT 26/11/2016 06:42:01 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
Upstream
US-1 US-2 US-3 US-4
Channel Type N/A N/A N/A N/A
Channel ID N/A N/A N/A N/A
Frequency (Hz) N/A N/A N/A N/A
Ranging Status Other Other Other Other
Modulation N/A N/A N/A N/A
Symbol Rate (Sym/sec) N/A N/A N/A N/A
Mini-Slot Size N/A N/A N/A N/A
Power Level (dBmV) N/A N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

 

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Forum Team (Retired) Adam_L
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Re: Green Flashing Traffic Indicator Issue

Hi BackBeat, 

Thanks for the post! I am sorry to hear that you're having troubles with no internet, I apologise for any inconvenience caused.

I have had a look at your connection from here and I can't see anything out of the ordinary no errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.

Are you still having these issues? If so, what lights have you got on the Hub?

How are you connected wired or wireless?

Could you please respond to me here with a recent copy of your Hubs logs, you can find these by opening your internet browser and typing 192.168.0.1 into the address bar, before logging in, it will say 'Router Status' in the top right corner, click there and all the information needed is inside.

Take care, 

Thanks, 

Adam.


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Forum Team (Retired) Adam_L
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Re: Green Flashing Traffic Indicator Issue

Hi BackBeat, 

Thanks for the post! I am sorry to hear that you're having troubles with no internet, I apologise for any inconvenience caused.

I have had a look at your connection from here and I can't see anything out of the ordinary no errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.

Are you still having these issues? If so, what lights have you got on the Hub?

How are you connected wired or wireless?

Could you please respond to me here with a recent copy of your Hubs logs, you can find these by opening your internet browser and typing 192.168.0.1 into the address bar, before logging in, it will say 'Router Status' in the top right corner, click there and all the information needed is inside.

Take care, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


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BackBeat
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Re: Green Flashing Traffic Indicator Issue

Thank you Adam

I am no longer experiencing issues with the internet as when we phoned up Virgin Media, an automated messege saying something like 'We have adressed the issue on...(my street)... An engineer will arrive shortly'

Shortly was 11 o'clock at night, so no internet for that day, but from then on the internet is fine.

 

Thanks again

BB

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