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NewtoGoogle
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Google Hangouts

Hi all

I have recently started working from home and once a week 13 of us dial into a Google hangout.  We have a secure VPN connection through work and I have difficulty with both the picture freezing and the conversation cutting out (and sometimes no sound at all).

Nobody else who dials in at the same time has the same problem.  

If I connect via my phone on wifi, I have no issues.

Does anybody have any idea what might be causing this?  My IT department say its my internet causing the issue?

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Re: Google Hangouts

Hey NewtoGoogle,

Thanks for posting and a warm welcome to the community Smiley Very Happy

Sorry to hear about the problems you're having with your VPN connection, this is a common issue. Sometimes we need to alter security settings or apply some port forwarding rules. Would you be able to find out from your IT dept what ports you need access to? When you've found out, please follow the instructions on the help article here.

I hope this helps, let us know how you get on.

Take care.

Heather_J

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