Getting really irregular pings and occasional packet loss
My TBB monitor (bit.do/virginping) indicates that I'm getting occasional packet loss and also very variable pings.
The average ping is mostly around 20-22ms (normal) but the maximum ping within each 100-second period is often 100-120ms.
VoIP calls, WhatsApp, Skype, and gaming are all proving difficult, they lag or just disconnect suddenly. This is both via WiFi and Ethernet, with and without switches etc. I've tried rebooting the router - no improvement.
An engineer visited this morning around 8, and tightened a few coax connections, but nothing seems to have improved (the average ping is higher if anything).
I was directed here by Level 2 support, who say they can't see anything on their side, they say area utilisation is fine and my usage is very low.
Re: Getting really irregular pings and occasional packet loss
fizzyade wrote: Looks "normal" for a puma 6 based modem on the current intel SDK. This is a known issue with the chipset and the current software implementation.
Most people would kill for your peak time graph - not that it's of any comfort to you!
Sit, wait until/if arris/virgin push a fixed firmware based off the intel fixes.
Indeed some of us have been Trialling Hub 3(aka SH3) over various firmware/versions since late Sept 2015 and the ICMP max latency on 16D/S channels (typically when provisioned via Arris e6k CCAP/CMTS) has been duly noted to VM CPE Firmware team more than a year ago!.
However since SH3/Hub3/VMDG505/(Arris TG2492) Hub is a parent LG "Hub" for several LG subsidiary ISP's (inc VM) then it's taken a year before Intel, then Arris have progressed a base firmware fix and now potentially further delay to roll out various ISP overlays.
While some of us Triallists can actually concurrently run both SH3 and SH2AC(or older legacy Hubs) on same cable segment (and also with SamKnows monitoring on each) then the OP's TBB/BQM is certainly fairly impressive for 16,20 or even 24 D/S bonded channels by comparison to others?
To illustrate I include TBB/BQM Live link and todays "snapshots" for comparison against my SH3(20D/S x2U/S bonding) via Arris E6k provisioned V200Gamer Tier v SH2AC (8D/S x 2 U/S bonded) same cable segment Arris E6k provisioned V200Tier.
Blue spikes correspond to SK Monitoring but posting SK results (particularly UDP latency/packet loss) in detail would be somewhat meaningless unless OP has the equivalent monitoring for comparison along with his own Tier/CMTS/Channel plan comparison across his own cable segment.
Regards Tony "Life is a Binary Inspired Turing Computed Hologram"(don't PM or @Mention me - in case ignoring you offends)