Menu
Reply
  • 45
  • 0
  • 2
tvfan
On our wavelength
365 Views
Message 1 of 9
Flag for a moderator

Gadgets switching from 5g to 2g

I've been noticing a lot lately that my phone and tablet are switching from 2g to 5g even when near to my Superhub 2. It's sometimes easier to switch off the wifi completely and let the page load up on mobile data. Then manually change it to 5g again.

This is very annoying and far from ideal.

Does anyone have any suggestions on how to stop this happening please?

I reboot the Superhub 2 regularly, so I don't think switching it off and back on again is the answer (the only technical one I know!) Smiley Happy

 

0 Kudos
Reply
  • 9.88K
  • 323
  • 854
legacy1
Hero
353 Views
Message 2 of 9
Flag for a moderator

Re: Gadgets switching from 5g to 2g

Have different SSID or wireless password on 5g and 2g.

0 Kudos
Reply
  • 56
  • 0
  • 1
ClaireEll
Tuning in
350 Views
Message 3 of 9
Flag for a moderator

Re: Gadgets switching from 5g to 2g

I have the same issue 

0 Kudos
Reply
  • 45
  • 0
  • 2
tvfan
On our wavelength
324 Views
Message 4 of 9
Flag for a moderator

Re: Gadgets switching from 5g to 2g

Hi

I'm sorry legacy1 but I don't quite understand your post.

Do you mean I should have a different password for 5g to 2g?

I thought there was only one password for the Superhub 2 which applies to both?

 

0 Kudos
Reply
  • 45
  • 0
  • 2
tvfan
On our wavelength
314 Views
Message 5 of 9
Flag for a moderator

Re: Gadgets switching from 5g to 2g

Could someone from VM please respond to my post?

 

Thank you

0 Kudos
Reply
  • 185
  • 15
  • 16
greeniegirl
Superfast
309 Views
Message 6 of 9
Flag for a moderator

Re: Gadgets switching from 5g to 2g

Evening

Your router broadcasts 2 frequencies, 2.4ghz gives you better coverage and 5ghz is a faster frequency

The way it works is that the router will swap between both these frequencies if you have previously connected to both so to prevent your devices swapping back and forth, just forget the 5ghz network on the device and stay on the 2.4ghz.  Once you forget the network if you wanted to rejoin it you would need to re-enter the password.

Hope this helps 

I am a virginmedia employee but all opinions are my own.
  • 9.02K
  • 760
  • 1.88K
Superuser
Superuser
300 Views
Message 7 of 9
Flag for a moderator

Re: Gadgets switching from 5g to 2g

The SH will broadcast on the 2.4Ghz band and the 5Ghz band simultaneously.

Your wireless clients will scan for possible target APs for a stronger signal, if the current signal is deterioating, this is known as roaming. If the 2.4Ghz and 5Ghz have the same SSID, switching between the two should be seamless and you should not experience any problems. Roaming is a client decision and has nothing to do with the hub.

It may be worth checking the roaming settings on your tablet and phone, setting them to the lowest setting or turn off if possible. Changing SSID \ Password on the non-desirable frequency may help as Legacy stated or disassociating the non- desirable frequency as greeniegirl as said.

I would use WPA2 with AES encryption on the hub to prevent any encryption issues during handoff, as WPA auto can sometimes cause a bit of confusion.

  • 45
  • 0
  • 2
tvfan
On our wavelength
288 Views
Message 8 of 9
Flag for a moderator

Re: Gadgets switching from 5g to 2g

Thanks greeniegirl, I'm giving it a try.

0 Kudos
Reply
  • 45
  • 0
  • 2
tvfan
On our wavelength
288 Views
Message 9 of 9
Flag for a moderator

Re: Gadgets switching from 5g to 2g

Thank you for your reply griffin

0 Kudos
Reply