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Parsnip01
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Frustrated!!

Hi, my broadband has been down for 3 days. Virgin say they are wirking on the issue with the network connection as theres a problem in my area. All my neighbours on Virgin have no issues. The tick on the superhub is flashing constantly. Everytime i check for an update the resolution date moves. Seriously considering changing to another provider so that another company can take my £250 a month payments!!!
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Sephiroth
Alessandro Volta
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Re: Frustrated!!

The technical bit will have to be dealt with by VM - but £250/month? Please tell us more if you wish to.

(btw: the VMbods take a week or so to get to a thread, by which time Chrimbo will have passed. I'll flag this in my nobody capacity to a Mod in case they can get someone to look at your outage. Small chance but one nevertheless).



Seph - ( DEFROCKED - My advice is at your risk)

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Forum Team
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Re: Frustrated!!

Hi there Parsnip01,

 

Really sorry to hear about the connection fault experienced.

 

I've had a look into this and there does appear to be an issue with the upstream power, although, the equipment is showing online at present.

 

Are you still experiencing connection issues? If so, I'd like to arrange an engineer appointment for you.

 

I've sent you a private message so that we can chat some more about this.

 

Hope to hear back from you soon,

 

Nat_J


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