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Rav94
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Frequently disconnecting from wi-fi

Hi,

I recently bought an Xbox one and use my wi-if as an internet connection (router is downstairs) and it disconnects constantly every 30-60 minutes it is sooooo frustrating, everything disconnects for maybe a minute or so, including my phone etc. There are 3-4 phones and my Xbox all connected to the wi-fi at all times but surely this can't be the cause? Please help me find a solution cause it's unbelievably frustrating especially when trying to play online on the Xbox!

With thanks in advance!

Rav
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Forum Team (Retired) Adam_L
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Re: Frequently disconnecting from wi-fi

Hi Rav94, 

Thanks for letting us know that your X-box One keeps disconnecting from the WiFi, I apologise for any troubles incurred.]

I have tried to run some tests on your connection from here, however I was unable to locate any of your details via your forum account. In order to proceed with diagnostics I will need some information from you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking, please respond to me there and I'll get this all sorted for you.

Take care, 

Thanks, 

Adam.


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