I am hoping the community can help me with a rather annoying error that I should have pressed Virgin on when I originally had an engineer out.
I have been experiencing problems for months and sometimes it is much worse than others. An example of what happens is below by way of screenshots that were taken when I disconnected. I have also got a broadband monitor here.Cable modem statusUpstream restoredT4 timeout againDownstreamPartial upstreamNo upstream
I have spent countless hours on the phone to tech support who regularly tell me it is wireless interference and then state that they are "making some changes" and eventually the problem stops (it is intermittent after all). These disconnects happen most days but some days it is several times an hour (or more) whereas sometimes it might only happen a single time that I notice.
The logs show T4 timeouts but the tech support teams seem disinterested in the logs and I do not have enough knowledge to know if that is normal or not albeit I'd expect to not have errors on a regular basis.
I am fresh out of ideas so if anyone can think of anything or suggest I'd be most grateful. If you need more information to do so please let me know but I have tried to include some detail below.
Thanks for posting to let us know about the T3 and T4 time outs you've been experiencing, this can be annoying so apologies for any bother.
I have tested the connection from here and I noticed that there's a large number of time outs inside the Hubs logs. In order to resolve this for you, an engineer will be required to attend and investigate things further.
I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll ensure this all gets booked and secured for you.
Tech fan? Have you read our Digital life blog yet? Check it out
Sadly the problem is now worse despite a few weeks of working broadband after the engineer replaced the SH and some connections.
I am getting 1-2 Mbps... yes... that's 1-2 Mbps after being told with some fanfare I am now on the 200Mbps service. Having had an engineer visit under one month ago this is all getting a little frustrating to say the least. Yes, I have another visit booked for Thursday but it is clear from my experiences and those of others on this forum that your service is creaking at the seams as a result of mass expansion and no doubt huge over-utilisation.
The engineer will come (a senior one apparently)... but I have little to no confidence it will make any difference whatsoever.
Maybe a little honesty about your utilisation levels, other issues you face or a good explanation for why I have had 2 new hubs and regular problems for about 16 months?
Disable the wireless in the super hub have only one wired device connected or use modem mode and insure your not downloading or uploading and run this speed test at different times. http://www.thinkbroadband.com/speedtest.html