We are currently on day 3 of our 3 month free trial period on the 200mb fibre, as soon as it was set up i ran a speed test and showed a fantastic 167mb upload!! Fantastic.... however since running that speed test is just gone down hill, we have had no connection more times than we've had connection. For the past day i have constantly been running tests which show as follows (even whilst posting this the internet has just dropped out and not allowed me to complete this, i am now having to use my mobile data) 12th aug 17 @ 16:30 59mb download, 12.28mb upload, 22 ping
I could go on, however i think you see the pattern, great speeds for 30 seconds and then it drops so low it cant even open a basic web page, or goes off completely and looses a connection. Even between those tests i posted there were times where it could not complete a test as there was no internet connection! This thankfully is a 3month Free trial period, which im thankful for, because if i was paying for this and stuck in a contract, i would seriously be annoyed! However if this does not get sorted, thats all this will be, a free trial and nothing more, as i certainly wont be signing up to this horrendous connection!
Of course i did the virgin test and says there is no problems with the connection, as if i expected anything different from other peoples comments.
The tests are being done Wirelessly, i have no need for a wired connection, nore is it possible as it is used for our phones and ipads, further to that, its all well and good testing a wired connection, when we dont use it? Am i still able to do this test wirelessly?
VM sell connection to the modem - after that its down to us the user - wireless has too many variables that are out of VM's or any other ISP's control so a test has to be done wired to prove if its an input fault of a wifi problem
if the former then it is needs investigating by VM - if the latter then the best you will get from them is change channels to one that is not busy
so - yes you need to test wired to fill that blank in - you can post the upstream and downstream levels regardless to see if they are in spec
Quick answer: WiFi introduces far too many technical variables that relate to local RF environment, users configuration,orientation,device antenna,firmware and testing environment.
If VM cannot locate any obvious problem/utilisation issue on your cable segment or remote access to your Hub and you can't obtain/borrow a wired connection then it will delay providing even a tech visit, who will only test Hub/wired connectivity AT THE TIME OF HIS VISIT and optional a limited connectivity with any PDA mobile he may have.
Good luck with the 3 month Trial in meantime (sounds like an incredibly re-assuring Good Deal!) - but I suggest checking the small print on the contract to make sure that VM explicitly support any and all your own devices on solely WiFi connectivity/performance on site because otherwise I suspect it's virtually worthless.
Regards Tony "Life is a Binary Inspired Turing Computed Hologram"(don't PM or @Mention me - in case ignoring you offends)
Okay so got a laptop and did a wired connection, quick test initially wouldnt load on the web page after a few minutes, tried again and the download was 41mb, and the internet still isnt great. below are the following results from 192.168.0.1