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suffolkgal
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Forgotton Password for Broadband

Hi I have forgotton the password on my wireless broadband, how do I reset it please ?

 

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Superuser
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Message 2 of 13
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Re: Forgotton Password for Broadband

You will need to do a factory reset of your hub.

This will reset all passwords / passphrases and SSIDs back to the default values printed on the hub.

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Superuser
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Re: Forgotton Password for Broadband

Additionally if you have a way of connecting to the Hub using an Ethernet connection, you can log in via the admin page and find out what the Wireless details are, and so avoid a full reset.

That's assuming you haven't changed and know the admin details (which are separate to the Wireless details).
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I work for Virgin Media - but all opinions posted here are my own
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Dave_cq
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Message 4 of 13
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Re: Forgotton Password for Broadband


suffolkgal wrote:

Hi I have forgotton the password on my wireless broadband, how do I reset it please ?

 


If you didn't change it from the default it should be on a label on the base of your Superhub.

If you did change it and have forgotten it you will need to access the hub's management screens to change it in Wi-Fi settings.  Type 192.168.0.1 into the URL of your browser and sign in.  That requires a separate user name and password which if you haven't changed them should also be on the label under the hub (default is often User:  admin & Password:  changeme.

Then create a new password for each Wi-Fi band (they can be the same).

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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suffolkgal
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Message 5 of 13
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Re: Forgotton Password for Broadband

Tried that and it still says incorrect password
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Dave_cq
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Message 6 of 13
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Re: Forgotton Password for Broadband


suffolkgal wrote:
Tried that and it still says incorrect password

So how far did you get exactly?  Did you manage to change the Wi-Fi password in the hub and have you applied that new password to the device you are trying to connect?

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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suffolkgal
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Message 7 of 13
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Re: Forgotton Password for Broadband

Tried resetting - didn't work

tried logging onto super hub and entering settings password and wps pin - didn't work said didn't recognise wps pin

 

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suffolkgal
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Message 8 of 13
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Re: Forgotton Password for Broadband

Sorry am a complete novice at this, have plugged in my laptop to hub with Ethernet cable, how do I get to the admin page ?
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Dave_cq
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Message 9 of 13
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Re: Forgotton Password for Broadband


suffolkgal wrote:
Sorry am a complete novice at this, have plugged in my laptop to hub with Ethernet cable, how do I get to the admin page ?

See post 4.

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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suffolkgal
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Message 10 of 13
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Re: Forgotton Password for Broadband

I have done it, thanks all for your help

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