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AleksA7903
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Flushing green arrows

I've just switched to Virgin but unfortunately I only had internet connection for couple of hours. Since yesterday those two green arrows have been flushing and there's no connection. I called tech support twice but nothing. Can anyone help?

 

Thanks.

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Forum Team (Retired) Adam_L
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Re: Flushing green arrows

Hi AleksA7903, 

Thanks for getting in touch to let us know about your issues with flashing green arrows and no internet connection, I apologise for any inconvenience caused.

I have looked into this a little further for you and I believe this is actually an account issues rather than a technical one there for we can't actually discuss this on the forum. In order to get this sorted efficiently I would advise that you give our customer service team a call on 151 free from a Virgin line or 0345 454 1111 from any other and they'll be able to assist you further once the right security measures have been cleared.

Take care, 

Thanks, 

Adam.


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AleksA7903
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Re: Flushing green arrows

Hi Adam,

Thanks for your response. There definitely was an issue with the account which I believe is now sorted at least when I go into my Virgin account the error that I get when I test the status of my broadband service is different. So may be I'll get the service up and running after few additional calls to customer service Smiley Happy 

Thanks

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