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Nealy85
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Flashing wifi light

I have a constant flashing green wifi light and seem unable to get through to anyone at virgin on the number they provide. Anyone able to suggest what the issue might be or how to fix?
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Re: Flashing wifi light

Hello Nealy85,

Thanks for posting and a big welcome to the community Smiley Very Happy

Sorry to hear about the flashing light you described. I've taken a look at your Hub and I can see that you're up and running and connected. I'm hoping this fault has now been resolved, please let me know if there's anything else I can help with.

Thanks again for posting,

Take care.

Heather_J

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Nealy85
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Re: Flashing wifi light

Thank you for the response Heather.

I am afraid that the flashing green Wifi light is still there.
I will probably have to call tech support once I get home as this is an on going issue that seems to be causing a lot of on going connectivity issues.

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Re: Flashing wifi light

Hey Nealy85,

Thanks for getting back to me Smiley Happy

Sorry to hear this is still on-going. I've taken another look and I can see a fault in your area which is responsible for reducing speeds during peak time hours, do you notice your speeds fluctuating at all?

Catch you again soon,

Take care.

Heather_J

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Nealy85
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Re: Flashing wifi light

The speeds are terrible, especially during peak hours. The best I tend to get is 60 meg, which is nothing like the 200 that should be attainable.
Is there anything being done about the fault?
Thanks
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Re: Flashing wifi light

Hey Nealy85,

Good to hear from you again Smiley Happy

The fault is still open but is being reviewed on the 10th May so we will know more then.

Really sorry about this,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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