Hi there Woody3269,
Many thanks for your post and apologies for the connection fault experienced.
I can see that you've since spoken with Rose_B regarding this.
I've located your account and I have been able to detect some level issues present with the equipment.
I'd like to arrange for an engineer to visit and take a look at this.
I've sent you a private message so that we can chat about this some more.
You can locate my message by clicking on the envelope icon near the top right corner of the Community page.
Speak to you soon,
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