If there are none then calling VM to report the issue is the quickest option as it can take several days to get a response on here from the forum team.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
Thanks for letting us know that you have no internet and a flashing green arrow, I apologise for any inconvenience caused.
I have run some checks from here and I can see that both of your upstream power levels are too high and will require an engineer to attend in order to resolve this for you. I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking.
Please respond to me there and I'll get this booked and secured for you.
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