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Glitch33
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Flakey Internet - DNS errors?

For the past few days I have had frequent loss of internet service. 

Call CS twice and they "reset something". Think they reset SH back to router mode at some point and I had to change it back to modem mode. I have an Asus RT-AC66U wireless router on latest firmware.

Usually get DNS_PROBE_FINISHED_NO_INTERNET after it has tried to resolve host name.

Seem to have fluctuating downstream power levels on DS-1 and DS-2 in particular.

I have to keep resetting the SH then it works for a while.

I am getting peeved!

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majicm
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Re: Flakey Internet - DNS errors?


Glitch33 wrote:

For the past few days I have had frequent loss of internet service. 

Call CS twice and they "reset something". Think they reset SH back to router mode at some point and I had to change it back to modem mode. I have an Asus RT-AC66U wireless router on latest firmware.

Usually get DNS_PROBE_FINISHED_NO_INTERNET after it has tried to resolve host name.

Seem to have fluctuating downstream power levels on DS-1 and DS-2 in particular.

I have to keep resetting the SH then it works for a while.

I am getting peeved!


Check your SH firmware, is it v2.01.11?

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Glitch33
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Re: Flakey Internet - DNS errors?

Yes it is.

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majicm
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Re: Flakey Internet - DNS errors?

There's your problem I bet, I have the same issue.

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Glitch33
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Re: Flakey Internet - DNS errors?

Had to reboot SH 6 times since my original post.

Grrrrrrrrrr!

When was that firmware rolled out? Don't suppose we can back it out ourselves?

Come on VM pull your finger out and/or put you hand up if this is the reason. Let us know please.
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majicm
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Re: Flakey Internet - DNS errors?


Glitch33 wrote:
Had to reboot SH 6 times since my original post.

Grrrrrrrrrr!

When was that firmware rolled out? Don't suppose we can back it out ourselves?

Come on VM pull your finger out and/or put you hand up if this is the reason. Let us know please.

My issue started on Thursday night.  My connection stays up as long as I don't visit certain sites on my wired connection.  I can go where I want over WiFi!

Utter madness! Typical VM, don't test their firmware properly as this has happened before.

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Glitch33
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Re: Flakey Internet - DNS errors?

Yep Thursday. So definitely sounds like something VM have done.

Gonna keep bumping this until we get an answer.

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Glitch33
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Re: Flakey Internet - DNS errors?

So as far as I can see on here there are numerous other people with SH2ac Firmware v2.01.11 with the same problem. Needs frequent SH reboots to keep the Internet connection going.

I need a reliable connection to be able to work from home.

Sort it out VM!

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Superuser
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Re: Flakey Internet - DNS errors?

maybe you will be better with a business connection if you rely on it to work. Something with a good SLA
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Glitch33
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Re: Flakey Internet - DNS errors?

When they don't mess about with it I don't have a problem with it. In general I am happy with the service.
Even the plebs like me are entitled to a reliable service given the amount we pay.
This problem sounds like a design flaw and/or poor testing.
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