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fellowes50
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Message 1 of 9
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Faulty Router or Broadband Slow ?

I have run a test via my account for the past week and it only gets to 37% , stops and I get the message ` We`re trying to sort it out ` . no matter how many times I run the test I get the same result . Is it a problem with my router as I have noticed that the traffic / data light continually flashes and has done for several months , my router is a Super Hub 2 and 3 years old .

 

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Superuser
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Message 2 of 9
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Re: Faulty Router or Broadband Slow ?

hiya @fellowes50 would be worth checking in the signal levels if you could goto http://192.168.0.1 clicking router status top right [no need to login] and if can copy/paste the downstream, upstream, network log dont worry about the formatting we can easily read it.
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fellowes50
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Message 3 of 9
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Re: Faulty Router or Broadband Slow ?

Sorry ,I have no idea how to do that

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fellowes50
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Message 4 of 9
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Re: Faulty Router or Broadband Slow ?

Network Log
First Time
Last Time
Priority
Error Number
Description
18/11/2016 19:01:24 GMT
18/11/2016 19:01:24 GMT
Warning (5)
66050310
Auth Success - Web login successful.
18/11/2016 19:01:13 GMT
18/11/2016 19:01:13 GMT
Warning (5)
66050300
Auth Fail - Web login failed.
18/11/2016 13:47:30 GMT
18/11/2016 13:47:30 GMT
Error (4)
68010302
DHCP WAN IP - xxxxx
18/11/2016 13:46:25 GMT
18/11/2016 13:46:25 GMT
Error (4)
68000407
TOD established
Time Not Established
Time Not Established
Notice (6)
84000510
Downstream Locked Successfully
18/11/2016 07:58:33 GMT
18/11/2016 07:58:33 GMT
Error (4)
68010302
DHCP WAN IP - xxxxx
18/11/2016 07:57:28 GMT
18/11/2016 07:57:28 GMT
Error (4)
68000407
TOD established
Time Not Established
Time Not Established
Notice (6)
84000510
Downstream Locked Successfully
17/11/2016 12:20:27 GMT
17/11/2016 12:20:27 GMT
Error (4)
68010302
DHCP WAN IP - xxxxx
17/11/2016 12:19:23 GMT
17/11/2016 12:19:23 GMT
Error (4)
68000407
TOD established
Time Not Established
Time Not Established
Notice (6)
84000510
Downstream Locked Successfully
17/11/2016 11:17:54 GMT
17/11/2016 11:17:54 GMT
Error (4)
68010302
DHCP WAN IP - xxxxx
17/11/2016 11:16:49 GMT
17/11/2016 11:16:49 GMT
Error (4)
68000407
TOD established
Time Not Established
Time Not Established
Notice (6)
84000510
Downstream Locked Successfully
17/11/2016 07:57:48 GMT
17/11/2016 07:57:48 GMT
Error (4)
68010302
DHCP WAN IP - xxxxx
17/11/2016 07:56:43 GMT
17/11/2016 07:56:43 GMT
Error (4)
68000407
TOD established
Time Not Established
Time Not Established
Notice (6)
84000510
Downstream Locked Successfully
16/11/2016 11:54:42 GMT
16/11/2016 11:54:42 GMT
Error (4)
68010302
DHCP WAN IP - xxxxx
16/11/2016 11:53:39 GMT
16/11/2016 11:53:39 GMT
Error (4)
68000407
TOD established
Time Not Established
Time Not Established
Notice (6)
84000510
Downstream Locked Successfully

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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fellowes50
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Message 5 of 9
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Re: Faulty Router or Broadband Slow ?

Downstream
 
DS-1
DS-2
DS-3
DS-4
DS-5
DS-6
DS-7
DS-8
Frequency (Hz)
267000000
275000000
283000000
291000000
299000000
307000000
315000000
323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Channel ID
9
10
11
12
13
14
15
16
Modulation
256QAM
256QAM
256QAM
256QAM
256QAM
256QAM
256QAM
256QAM
Symbol Rate (Msym/sec)
6.952000
6.952000
6.952000
6.952000
6.952000
6.952000
6.952000
6.952000
Interleave Depth
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)
16.27
16.39
16.51
16.63
16.33
16.11
15.95
16.18
RxMER (dB)
36.17
36.17
36.17
35.97
36.39
36.17
36.17
35.97
Pre RS Errors
6647
4712
804
1576
344
363
322
355
Post RS Errors
313
306
276
283
317
303
275
318

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fellowes50
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Message 6 of 9
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Re: Faulty Router or Broadband Slow ?

Upstream
 
US-1
US-2
US-3
US-4
Channel Type
2.0
N/A
N/A
2.0
Channel ID
34
N/A
N/A
35
Frequency (Hz)
31000000
N/A
N/A
24400000
Ranging Status
Success
Other
Other
Success
Modulation
16QAM
N/A
N/A
16QAM
Symbol Rate (Sym/sec)
5120000
N/A
N/A
5120000
Mini-Slot Size
4
N/A
N/A
4
Power Level (dBmV)
41.25
N/A
N/A
46.50
T1 Timeouts
0
0
0
0
T2 Timeouts
0
0
0
0
T3 Timeouts
0
0
0
0
T4 Timeouts
0
0
0
0

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fellowes50
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Message 7 of 9
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Re: Faulty Router or Broadband Slow ?

I think at is it

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Superuser
Superuser
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Message 8 of 9
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Re: Faulty Router or Broadband Slow ?

downstream power levels are far too high - will flag the thread to get VM here to book a tech

____________________

Tony
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Forum Team
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Message 9 of 9
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Re: Faulty Router or Broadband Slow ?

Hi there fellowes50,

 

Really sorry to hear about the issues experienced concerning your broadband connection with us.

 

I've had a look at your account and I'd like to arrange for an engineer to visit and resolve this.

 

I've sent you a private message so that we can get this sorted.

 

You can locate my message by clicking on the envelope icon near the top right corner of the Community page.

 

Speak soon,

 

Nat_J


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