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Irené
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Fault with the internet connection service very poor

How can I make a complaint? Impossible to reach anyone on the phone. After being put on hold for more than 15 minutes each time call went off 3 times! Do not have internet connection. Flashing green arrow, tick symbol is off. Restarted not but working. I work from home and need the problem solved immediately. Can anyone help please??
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user9878
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Re: Fault with the internet connection service very poor

i have been trying from 2 hours.

 

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Irené
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Re: Fault with the internet connection service very poor

That's bad I kept on trying and no luck. Really disappointed with the customer services. Does anyone know how to make a complaint via email? There is a number but there are some extra charges and after waiting for so long not being able to talk to anyone I am not really up for it...
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Scheidt
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Re: Fault with the internet connection service very poor

Their customer service in general is an absolute disgrace so I don't think there is anything you can do to be honest.

Internet seems to be down for lots of people.

Terrible service all round.
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Irené
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Re: Fault with the internet connection service very poor

I hope I can still cancel my contract.
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