I had an installation booked today between 8-1pm. I had previously mentioned when I made the order that there was newly laid cable in my street buy not to my house. I was assured that this was not a problem and that the installation would take place today.
Scroll forward to when the team arrived from Kelly Communications and two guys scratching their heads as there was no wire to the house to install. An hour later after phone calls backwards and forwards and I was told the installation would not happen today.
They then said they would call later to advise when the other team would come to do the work to get the cable to the house. However I have received no call and am none the wiser. I am annoyed as I have taken half a day off work to be there today and it was wasted. Now I will have to take more time off potentially for both the cable install and then when they come to do the box install.
Please can somebody from the forum team look into this and get back to me. I am a first time Virgin customer and I am already questioning if it was a good idea to change!
Since I spoke with customer services over a month ago I have never had anybody from the Wayleave team contact me. I am now assuming that this is never going to happen? If the service cannot be provided please can you let me know so that I can re-negotiate the contract with my current supplier rather than being held in limbo as I am at the moment. The complete lack of communication from Virgin Media is very disappointing. I am trying to give your company money!
Watch they don't double charge you, they did much the same to me then put an extra 99 quid on my bill to come back and complete a job.
I had to spend 30 minutes on the phone to get through and get it taken off but I am still waiting for the bill to come out, so it may still be charged yet and that will mean more time back on the phone.