Menu
Reply
  • 1
  • 0
  • 0
Monaro66
Joining in
63 Views
Message 1 of 2
Flag for a moderator

Ex2 area ....broadband issues...

Ex2 area in Exeter....i have an internet inly.contract with Virgin....wifi is down on my tablet ...says internet not working ...service status showing broadband issues...cant understand then why the wireless signal to my Now TV box is still working ....i can watch TV but can't use internet on my tablet for fbook , emails etc ...im having to use my phones WiFi to send this ...
0 Kudos
Reply
  • 7.26K
  • 306
  • 520
Forum Team
Forum Team
26 Views
Message 2 of 2
Flag for a moderator

Re: Ex2 area ....broadband issues...

Hi Monaro66,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've run diagnostics on the equipment and although the hub is currently showing as online, I can still see an issue with your Upstream Power levels that will need to be adjusted.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply