Hi apologies for formatting having to do this via mobile.
Last 2 days my Internet has been dropping and reconnecting every other minute. Called and am being sent a replacement router however looking into this online most people are saying this is a power level issue and therefore needs an engineer.
I've gone to the router to get the details of mine in hopes that someone can confirm if these are OK as don't want to wait for a new hub only to find it doesn't change anything.
The upstream power levels are little bit too high, the maximum recommended is 51dBmv and your channels are both above that. This could very easily cause dropped connections.
This will indeed need an engineer visit to sort out these power levels. I would normally say call VM and try to book a visit but as your last call resulted in a misdiagnosis of a faulty hub, that might not be the best option but you are welcome to try. Hopefully somebody from the forum team will help you book a visit when they are back in the office tomorrow.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
Thanks for taking the time to post on the community.
Sorry to read that you are experiencing intermittent broadband connection.
As Scott mentioned the upstream power levels are too high and are rising. They are currently at + 55 dBmV and for this I can arrange an engineer appointment for you to check this over. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please. Once you have replied I can go ahead with the appointment.