Drop outs, issues with speed and modem seems to be reset often.
Are these figures normal?
So, since having VM installed about 18 months ago, I have been plagued by disconnects, crap speeds, rubbish uploads and until recently MASSIVE issues watching Youtube and the likes.
Everytime I speak to them, they can't see a fault, but the above figures look low (unless you're looking at the errors..) and randomly my router will restart. I have had 3 apparent Service Tech's round, but I am being fobbed off being told everything is fine.. sure, it is fine on that particular day!!!!
Re: Drop outs, issues with speed and modem seems to be reset often.
Hi there envoycdx,
Thanks for posting and welcome to the community.
My apologies that you are having an issue with your broadband connection.
As Kippies mentioned there is an issue with the downstream power levels and after checking this a few more channels are now getting too high. I would like to arrange for an engineer to check this over and have sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.