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maggotdeath
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Disconnection and reconneciton

Hi, I'm hoping someone can help.

For the past week I've had an issue where any device connected to our superhub (be it wired or wireless; happens to any device; ipad, phones, fire stick tv, pc, consoles) will drop connection then reconnect within about 5-10 seconds, meaning anything we do over internet gets dropped - The internet itself is still active, but it's like the bandwidth drops so much that whilst connected it cannot support any activity.

This happens randomly, but usually a couple of times and hour

I have rest the router multiples time and even factory reset the device over this period and it doesn't seem to bring any resolution at all.

The network log doesn't show anything at all (Full Reset was last done 2 days ago)

Here are the status on the network

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz)507000000515000000523000000531000000539000000547000000555000000563000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID1314151617181920
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)6.496.536.246.076.366.526.666.56
RxMER (dB)35.4235.4235.0834.7735.7835.6035.6035.60
Pre RS Errors473203980323500290912401194824052404
Post RS Errors938892988955995877983972

 

Upstream   US-1 US-2 US-3 US-4
Channel Type2.02.0N/AN/A
Channel ID2423N/AN/A
Frequency (Hz)2580000032600000N/AN/A
Ranging StatusSuccessSuccessOtherOther
Modulation64QAM64QAMN/AN/A
Symbol Rate (Sym/sec)51200005120000N/AN/A
Mini-Slot Size44N/AN/A
Power Level (dBmV)44.5045.50N/AN/A
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts1000
T4 Timeouts0000

 

My address is the PL4 area, if anyone could advice a resolution or anything, it would be hugely appreciated, because I'm pulling my hair out (well beard hair, there's none left on my head lol) - usually the wifi is pretty dodgy but never this bad, but as it's happening with the wired connection, it's slightly confusing at what the issues is

 

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Forum Team
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Re: Disconnection and reconneciton

Hi maggotdeath,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I'd like to take a look at this for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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maggotdeath
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Re: Disconnection and reconneciton

I have dropped you a reply Smiley Happy

 

The issues had seemed to resolve itself for a 2-3 days, but are back constant again; the network log this time seems to have a bit more information

 

 

Network Log

First TimeLast TimePriorityError NumberDescription
22/01/2017 15:31:07 GMT22/01/2017 15:31:07 GMTCritical (3)82000200No Ranging Response received - T3 time-out
21/01/2017 09:08:43 GMT21/01/2017 09:08:43 GMTWarning (5)66050310Auth Success - Web login successful.
20/01/2017 14:36:31 GMT20/01/2017 14:36:31 GMTError (4)68010400DHCP REBIND WARNING - Field invalid in response
20/01/2017 14:35:33 GMT20/01/2017 14:35:33 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/01/2017 14:34:38 GMT20/01/2017 14:34:38 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/01/2017 14:32:47 GMT20/01/2017 14:32:47 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/01/2017 14:29:06 GMT20/01/2017 14:29:06 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/01/2017 14:21:41 GMT20/01/2017 14:21:41 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/01/2017 14:06:56 GMT20/01/2017 14:06:56 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/01/2017 13:37:24 GMT20/01/2017 13:37:24 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/01/2017 12:38:20 GMT20/01/2017 12:38:20 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/01/2017 10:40:12 GMT20/01/2017 10:40:12 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/01/2017 08:17:14 GMT20/01/2017 08:17:14 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/01/2017 06:43:57 GMT20/01/2017 06:43:57 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
20/01/2017 05:41:10 GMT20/01/2017 05:41:10 GMTCritical (3)82000200No Ranging Response received - T3 time-out

 

 

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