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Cathal35
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Diabolically slow broadband

I am paying for the high-speed 200MBS DOCIS broadband, but over the past 3 weeks I would be lucky to get 2MBS download. I have been regularly testing the speed using speedtest.net and the results are terrible. I have reset the router, gone back to factory defaults etc. but no joy. I have been testing the wireless signal on my Macbook Air, iPad 2 and Samsung S6 Edge. I checked the wired signal on the Macbook but again nowhere near the signal I am paying for! Occasionally I get a speed that I am happy with, but only for a very short period of time. The last speedtest I carried out 20 minutes ago peaked at a download speed of 0.02MBS. Any ideas or is it time to drop Virgin and get another supplier who might give me what I pay for, I can't see Virgin recompensing me for the lost speed! Some results below;

Macbook Air (mainly wireless)

##########

  12/07/2016 17:52 GMT 6.1 11.87 20 Glasgow 100
########## 12/07/2016 17:53 GMT 20.1 12.46 19 Glasgow 100
########## 12/07/2016 18:14 GMT 3.72 4.33 19 Glasgow 100
########## 12/08/2016 18:18 GMT 68.15 7.48 24 Glasgow 100
########## 12/08/2016 19:15 GMT 74.15 12.3 19 Glasgow 100
########## 12/08/2016 19:19 GMT 35.82 12.25 19 Glasgow 100
########## 12/08/2016 19:20 GMT 2.98 12.15 20 Glasgow 100
########## 12/08/2016 19:22 GMT 3.18 12.14 20 Glasgow 100
########## 12/08/2016 19:22 GMT 59.4 12.23 19 Glasgow 100
########## 12/08/2016 19:23 GMT 141.92 12.38 19 Glasgow 100
########## 12/08/2016 21:08 GMT 133.88 12.36 19 Glasgow 100
########## 12/08/2016 23:08 GMT 1.69 11.33 19 Glasgow 100
########## 12/08/2016 23:09 GMT 3.9 12.23 22 Maidstone 350
########## 12/10/2016 00:04 GMT 67.52 12.43 19 Glasgow 100
########## 12/10/2016 00:04 GMT 97.53 12.2 20 Glasgow 100
########## 12/11/2016 18:29 GMT 13.45 12.22 19 Glasgow 100
########## 12/13/2016 12:27 AM GMT 0.37 5.19 22 Glasgow 100
########## 12/13/2016 12:28 AM GMT 0.4 10.66 49 Glasgow 100
########## 12/13/2016 12:30 AM GMT 0.39 10.74 36 Glasgow 100
########## 12/13/2016 12:30 AM GMT 0.32 10.72 55 Glasgow 100
########## 12/13/2016 7:15 AM GMT 0.31 2.63 24 Glasgow 100
########## 12/13/2016 7:28 PM GMT 0.36 10.42 26 Glasgow 100
########## 12/13/2016 7:28 PM GMT 41.05 10.8 41 Glasgow 100
########## 12/13/2016 7:29 PM GMT 0.72 10.7 41 Glasgow

100

 

Samsung s6 Edge

Date,ConnType,Lat,Lon,Download,Upload,Latency,ServerName,InternalIp,ExternalIp
"2016-12-13 18:45","Wifi","54.59841","-5.88367",0.05,0.75,20,"Glasgow","192.168.0.5","##########"
"2016-12-13 18:44","Wifi","54.59841","-5.88367",0.54,0.26,23,"Glasgow","192.168.0.5","##########"
"2016-12-13 18:44","Wifi","54.59841","-5.88367",0.03,0.48,20,"Glasgow","192.168.0.5","##########"
"2016-12-13 18:43","Wifi","54.59842","-5.88395",0.99,1.72,18,"Glasgow","192.168.0.5","##########"
"2016-12-12 21:11","Wifi","54.59945","-5.86647",2.70,12.39,20,"Glasgow","192.168.0.5","##########
"2016-12-12 21:11","Wifi","54.59945","-5.86647",1.64,12.34,19,"Glasgow","192.168.0.5","##########"
"2016-12-12 21:10","Wifi","54.59945","-5.86647",3.57,12.49,19,"Glasgow","192.168.0.5","##########"
"2016-12-12 21:10","Wifi","54.59945","-5.86647",2.59,12.68,19,"Glasgow","192.168.0.5","##########"
"2016-12-12 21:09","Wifi","54.59945","-5.86647",2.34,12.75,20,"Glasgow","192.168.0.5","##########"
"2016-12-10 14:31","Wifi","54.59840","-5.88339",2.68,12.59,19,"Glasgow","192.168.0.5","##########"
"2016-12-10 14:31","Wifi","54.59840","-5.88339",5.72,12.78,19,"Glasgow","192.168.0.5","##########"
"2016-12-10 14:30","Wifi","54.59840","-5.88339",64.94,12.67,19,"Glasgow","192.168.0.5","##########"
"2016-12-10 14:30","Wifi","54.59840","-5.88339",4.81,12.31,19,"Glasgow","192.168.0.5","##########"
"2016-12-10 14:29","Wifi","54.59854","-5.88366",4.38,12.67,19,"Glasgow","192.168.0.5","##########"
"2016-12-09 20:10","Wifi","54.59836","-5.88339",10.77,12.88,19,"Glasgow","192.168.0.5","##########"
"2016-12-08 17:55","Wifi","54.59844","-5.88345",27.66,12.97,19,"Glasgow","192.168.0.5","##########"
"2016-12-07 18:14","Wifi","54.59840","-5.88334",1.42,11.27,20,"Glasgow","192.168.0.5","##########"
"2016-12-06 20:39","Wifi","54.59840","-5.88334",2.86,12.39,21,"Glasgow","192.168.0.4","##########"
"2016-12-06 16:27","Wifi","54.59840","-5.88334",1.85,12.75,27,"Dublin","10.41.129.169","##########"
"2016-12-06 16:26","Lte","54.59840","-5.88334",23.86,2.65,54,"Dublin","10.41.129.169","##########"
"2016-12-05 21:08","Wifi","54.59877","-5.88328",13.90,12.80,21,"Glasgow","192.168.0.5","##########"
"2016-03-07 15:14","Wifi","54.59902","-5.88357",87.28,12.59,21,"Glasgow","192.168.0.3","##########"
"2016-02-03 21:56","Wifi","54.59785","-5.88448",88.51,12.39,19,"Glasgow","192.168.0.8","##########"

             

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Cathal35
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Re: Diabolically slow broadband

This is ridiculous, below is a traceroute to bbc.co.uk, how many timeouts????? I stopped after 27 hops as this had taken 10 minutes, disgusted!!!

traceroute: Warning: bbc.co.uk has multiple addresses; using 212.58.244.22

traceroute to bbc.co.uk (212.58.244.22), 64 hops max, 52 byte packets

1  * * *

2  * * *

3  belf-core-2b-xe-033-0.network.virginmedia.net (82.30.129.49)  10.468 ms  9.995 ms  11.701 ms

4  * * *

5  telw-ic-2-ae5-0.network.virginmedia.net (62.253.174.81)  23.618 ms  23.319 ms  27.045 ms

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Forum Team
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Re: Diabolically slow broadband

Hi Cathal35,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your connection.

 

I've run a check on your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004749365). Our technicians are working to get this resolved as soon as possible and have set a review date of 8th February 2017.

 

I've also picked up an issue with your upstream power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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