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tzu
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Devices refuse to connect to 2.4 GHz network.

We are using the SuperHub3. This issue has been going on for a while now, where the only network that can actually be connected to is the 5GHz band, which in and of itself is not a problem, but the 5 GHz signal doesn't reach some parts of the house. In the past, this wasn't an issue as we could connect to the 2.4 GHz network and it would work okay. However, recently ALL devices using wifi have failed to connect to said 2.4 network and despite multiple restarts of the router, this situation hasn't changed. I wonder if a firmware update to the router or something else has caused this problem, but that is beside the point.

I would also gladly complain about a 200-500 ms jump in latency and stupid reduction in speed that even YouTube is forced to play at 144p at around 8 to 9:30pm, but considering there isn't an overall "What the hell is wrong with the service provider" I'll understand if only the WiFi issue is addressed. Oh yeah and over the past month or so no less than 10 service dropouts ranging from half an hour to 2 hours.

That aside, if somebody can spare the effort to help me fix the wifi problem I (and my patience included) would gladly appreciate it.

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tzu
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Re: Devices refuse to connect to 2.4 GHz network.

Correction: Super Hub 2, not 3, my mistake.

Device settings:

Standard Specification CompliantEU DOCSIS 3.0
Serial Number3BW237UE07999
Hardware Version3.11
Software VersionV1.01.33
CM CertificateInstalled
WAN (Modem) MAC Address**:**:**:**:**:**
WAN (Router) MAC Address**:**:**:**:**:**
LAN MAC Address**:**:**:**:**:**
LAN (2.4GHz Wireless) MAC Address**:**:**:**:**:**
LAN (5GHz Wireless) MAC Address**:**:**:**:**:**
System Up Time1 days 04h:01m:20s

Connection

LAN IP Address192.168.0.1
WAN IP Address213.106.102.231
Lease Time Remaining5 days 19h:59m:30s
ExpirySat 22 Jul 09:19
Current Network TimeSun 16 Jul 13:19 BST

 

Network Settings

Modem Initialisation Stage Status
Downstream AcquisitionLocked
Primary Frequency306750000 Hz
DHCPDone
TFTPDone
Time Of Day13:20:05 BST
SecurityBPI+
Counters T1,T2,T3,T4,Sync,Resets000,000,000,000,000,000
 
Internet Connection
IP Address - Status
WAN IP Address213.106.102.231
Lease Time Remaining5 days 19h:58m:56s
ExpirySat 22 Jul 09:19
Current Network TimeSun 16 Jul 13:20 BST
 
Downstream Channels
Lock Status -  Channel ID -  Frequency - Modulation - Rx Power - RxMER - Pre RS Errors - Post RS Errors
Locked10306750000 Hz256 QAM-2.2 dBmV 36.6 dB10595354
Locked5266750000 Hz256 QAM-2.1 dBmV 36.0 dB33029512
Locked6274750000 Hz256 QAM-2.0 dBmV 36.2 dB10627496
Locked7282750000 Hz256 QAM-2.4 dBmV 36.2 dB8994441
Locked8290750000 Hz256 QAM-2.7 dBmV 36.4 dB78371081
Locked9298750000 Hz256 QAM-2.5 dBmV 36.2 dB6949938
Locked11314750000 Hz256 QAM-2.2 dBmV 36.0 dB63201650
Locked12322750000 Hz256 QAM-2.0 dBmV 34.9 dB4271365
 
Upstream Channels
Lock Status - Channel ID -  Frequency - Modulation - Tx Power - Mode - Channel Bandwidth - Symbol Rate
Locked5039400000 HzATDMA50.3 dBmV64QAM6400000 Hz5120 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
Locked5132600000 HzATDMA50.3 dBmV32QAM6400000 Hz5120 Ksym/sec
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Bramwelt
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Re: Devices refuse to connect to 2.4 GHz network.

Hi tzu

sorry to be the bringer of bad news but this might be the start of more problems. I have recently had the same problem that then moved to total wifi meltdown, drop outs, unable to connect and slow speeds. I went through numerous calls to virgin, change of router settings the full monty. Virgin won't send a technician for wifi as they are believe it or not only liable to provide an internet connection not wifi, no I didn't realise that when I signed on the dotted line either.

so what to do, wifi is your problem not virgins , not cool right?

i ended up putting the superhub in modem mode, buying a router of amazon and I have not looked back. Dual wifi throughout the house 150mb speed on 5ghz. 200+ on wired no drop outs no resetting  just fast stable internet. Not ideal but I did get some money back for the router of virgin, maybe if they sent customers a decent router in the first place we wouldn't be in this ridiculous situation 

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