We are using the SuperHub3. This issue has been going on for a while now, where the only network that can actually be connected to is the 5GHz band, which in and of itself is not a problem, but the 5 GHz signal doesn't reach some parts of the house. In the past, this wasn't an issue as we could connect to the 2.4 GHz network and it would work okay. However, recently ALL devices using wifi have failed to connect to said 2.4 network and despite multiple restarts of the router, this situation hasn't changed. I wonder if a firmware update to the router or something else has caused this problem, but that is beside the point.
I would also gladly complain about a 200-500 ms jump in latency and stupid reduction in speed that even YouTube is forced to play at 144p at around 8 to 9:30pm, but considering there isn't an overall "What the hell is wrong with the service provider" I'll understand if only the WiFi issue is addressed. Oh yeah and over the past month or so no less than 10 service dropouts ranging from half an hour to 2 hours.
That aside, if somebody can spare the effort to help me fix the wifi problem I (and my patience included) would gladly appreciate it.
sorry to be the bringer of bad news but this might be the start of more problems. I have recently had the same problem that then moved to total wifi meltdown, drop outs, unable to connect and slow speeds. I went through numerous calls to virgin, change of router settings the full monty. Virgin won't send a technician for wifi as they are believe it or not only liable to provide an internet connection not wifi, no I didn't realise that when I signed on the dotted line either.
so what to do, wifi is your problem not virgins , not cool right?
i ended up putting the superhub in modem mode, buying a router of amazon and I have not looked back. Dual wifi throughout the house 150mb speed on 5ghz. 200+ on wired no drop outs no resetting just fast stable internet. Not ideal but I did get some money back for the router of virgin, maybe if they sent customers a decent router in the first place we wouldn't be in this ridiculous situation