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amuawad1
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Desktop and wireless disconnecting

Even though my PC is connected via Ethernet cable, it keeps disconnecting. My laptop connected via wifi does the same. It happens with both systems even though it comes up as secure/ connected along the bottom. I'm only on superhub 1, is this to blame? It seems to get worse everyday. Have tried all tests and nothing.
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Forum Team (Retired) Adam_L
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Re: Desktop and wireless disconnecting

Hi amuawad1, 

Thanks for the post! I am sorry to hear about your issues with your desktop and wireless disconnecting. I apologise for any inconvenience.

I've run some checks from here but I couldn't see anything out of the ordinary, no errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.

Are you still having these issues? If so, please include a recent copy of your Hubs logs in your response for me to compare with the data we have here. You can find these by opening your internet browser and typing 192.168.0.1 into the address bar, before logging in it will say 'Router Status' in the top right corner, click there and all the information needed is inside.

Also, have you tried changing the wireless channels to see if this helps?

Here's some great information on getting the best wireless network signal.

Speak soon, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


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amuawad1
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Re: Desktop and wireless disconnecting

Network Log
Network Log
First TimeLast TimePriorityError NumberDescription
 10/01/2017 02:30:03  10/01/2017 02:30:03  Notice (6)  2436694073  System over temperature 
 
 
Operation Configuration
General Configuration
Network AccessAllowed
Maximum Number of CPEs1
Baseline PrivacyEnabled
DOCSIS ModeEU DOCSIS 3.0
Config File 
Primary Downstream Service Flow
SFID154562
Max Traffic Rate80500000 bps
Max Traffic Burst10000 bytes
Min Traffic Rate0 bps
Primary Upstream Service Flow
SFID154561
Max Traffic Rate5250000 bps
Max Traffic Burst16320 bytes
Min Traffic Rate0 bps
Max Concatenated Burst16320 bps
Scheduling TypeBestEffort
 
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amuawad1
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Re: Desktop and wireless disconnecting

Thanks for replying. To be honest I havent been having that much trouble on the desktop now. Its mainly wireless thats stopping and starting
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Forum Team (Retired) Adam_L
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Re: Desktop and wireless disconnecting

Hi amuawad1, 

Thanks for coming back to me!

The information you provided was great, thanks for that.

Again, when I tested things from here all looks great so I think we can rule out a network issue. Have you tried changing the wireless channels as I mentioned in my previous reply? I sent some information on optimising your wireless connection as well which may be useful to you.

Speak soon, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


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