For about a month I've been having bad internet connection problems. Not sure what is causing it. I get a myriad of errors and they're all different each time.
Sometimes it's a connection pointis broke, dns server not responding. Most of the time it's default gateway not available. I have no idea what's causing this. I spoke to virgin about it and they sent me a new router a few weeks ago but it keeps happening so I don't think it's the router.
Some of the following things I've tried:
-resetting TCP/IP -using static DNS and DHCP, both have the same issue -refreshing the winsock entries -updating driver -rolling back driver -disabling antivirus and firewall
Nothing has worked. It's very annoying to deal with. Anybody have any advice?
I have Windows 10/ Using a HP Laptop. Using a Virgin Superhub.
Sorry to read that you are experiencing issues with your broadband connection.
Do you notice this issue just on the laptop or does it happen on other devices also?
Have you tried another browser?
Is this through a wired or wireless connection?
When you get chance can you post your router information please as this will help us further. To do this type in 192.168.0.1 in the address bar, no need to sign in, on the top right you will see router status. Within here you will have downstream, upstream and network log. You can copy and paste this information, that would be great.
Hi Sorry, to necro this old thread, but I am having the exact same problem, and have been for some time now.
I have this problem with both wired and wifi connected devices.
I have recently swapped to running the router in pass through mode and tried using a separate router, but the problem occurs whether I am in pass through mode or not. It seems to be getting work and I have had this issue probably 7 times today the last one about 10 minutes ago.
I have repeatedly re-started the pc, and routers, which gets me re-connected until the next time, but I can achieve the same thing by forcing the pc to repair the connection. Although this does take several attempts almost as though the link itself is down.
Below are the downstream, upstream and network logs from the router status.
Please help as this is starting to drive me crazy and pushing me ever closer to considering moving to BT infinity which is now available in the area.
Network Log First Time Last Time Priority Error Number Description 30/10/2016 04:58:04 30/10/2016 04:58:04 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 30/10/2016 19:45:42 30/10/2016 19:45:42 Critical (3) 2436694078 TOD established
Thanks for getting in touch to let us know about your issues with your connection having the same troubles, I apologise for any inconvenience caused.
I have tested things from here and I can see that there's a number of time outs inside the Hubs logs, I would like to arrange for this to be investigated further by one of our engineers. I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking.
Please respond to me there and I'll get this all booked and secured for you.
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