Menu
Reply
  • 6
  • 0
  • 0
Mickythebee
Tuning in
740 Views
Message 1 of 4
Flag for a moderator

Default Gateway not responding

Hello.

For about a month I've been having bad internet connection problems. Not sure what is causing it. I get a myriad of errors and they're all different each time.

Sometimes it's a connection pointis broke, dns server not responding. Most of the time it's default gateway not available. I have no idea what's causing this. I spoke to virgin about it and they sent me a new router a few weeks ago but it keeps happening so I don't think it's the router.

Some of the following things I've tried:

-resetting TCP/IP -using static DNS and DHCP, both have the same issue -refreshing the winsock entries -updating driver -rolling back driver -disabling antivirus and firewall

Nothing has worked. It's very annoying to deal with. Anybody have any advice?

I have Windows 10/ Using a HP Laptop. Using a Virgin Superhub. 

0 Kudos
Reply
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
695 Views
Message 2 of 4
Flag for a moderator

Re: Default Gateway not responding

Hi Mickythebee

Thanks for posting on the community.

Sorry to read that you are experiencing issues with your broadband connection.

Do you notice this issue just on the laptop or does it happen on other devices also? 

Have you tried another browser?

Is this through a wired or wireless connection?

When you get chance can you post your router information please as this will help us further. To do this type in 192.168.0.1 in the address bar, no need to sign in, on the top right you will see router status. Within here you will have downstream, upstream and network log. You can copy and paste this information, that would be great.

Hope to hear from you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 1
  • 0
  • 0
lemonsprig
Joining in
592 Views
Message 3 of 4
Flag for a moderator

Re: Default Gateway not responding

Hi Sorry, to necro this old thread, but I am having the exact same problem, and have been for some time now.

I have this problem with both wired and wifi connected devices.

I have recently swapped to running the router in pass through mode and tried using a separate router, but the problem occurs whether I am in pass through mode or not. It seems to be getting work and I have had this issue probably 7 times today the last one about 10 minutes ago.

I have repeatedly re-started the pc, and routers, which gets me re-connected until the next time, but I can achieve the same thing by forcing the pc to repair the connection. Although this does take several attempts almost as though the link itself is down.

Below are the downstream, upstream and network logs from the router status.

Please help as this is starting to drive me crazy and pushing me ever closer to considering moving to BT infinity which is now available in the area.

**************Downstream*************************
 
DS-1
DS-2
DS-3
DS-4
DS-5
DS-6
DS-7
DS-8
Frequency (Hz)
171000000 Hz
179000000 Hz
187000000 Hz
195000000 Hz
203000000 Hz
211000000 Hz
219000000 Hz
227000000 Hz
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Channel ID
1
2
3
4
5
6
7
8
Modulation
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
Symbol Rate (Msym/sec)
6.952000
6.952000
6.952000
6.952000
6.952000
6.952000
6.952000
6.952000
Interleave Depth
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)
3.8 dBmV
3.7 dBmV
3.3 dBmV
2.6 dBmV
3.5 dBmV
3.0 dBmV
2.8 dBmV
2.5 dBmV
RxMER (dB)
44.6 dB
44.7 dB
44.6 dB
44.6 dB
44.6 dB
44.6 dB
44.4 dB
43.9 dB

****************************************************************

****************UPSTREAM*********************************

Upstream
 
US-1
US-2
US-3
US-4
Channel Type
N/A
2.0
2.0
N/A
Channel ID
N/A
52
53
N/A
Frequency (Hz)
N/A
25800000 Hz
53700000 Hz
N/A
Ranging Status
N/A
Success
Success
N/A
Modulation
N/A
QAM32
QAM64
N/A
Symbol Rate (Sym/sec)
N/A
5120000
5120000
N/A
Mini-Slot Size
N/A
64
64
N/A
Power Level (dBmV)
N/A
42.3 dBmV
45.0 dBmV
N/A
T1 Timeouts
N/A
0
0
N/A
T2 Timeouts
N/A
0
0
N/A
T3 Timeouts
N/A
2
2
N/A
T4 Timeouts
N/A
0
0
N/A

*********************************************************************************************

*****************************NETWORK LOG*********************************************

Network Log
First Time
Last Time
Priority
Error Number
Description
 30/10/2016 04:58:04 
 30/10/2016 04:58:04 
 Critical (3) 
 82000500 
 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
 30/10/2016 19:45:42 
 30/10/2016 19:45:42 
 Critical (3) 
 2436694078 
 TOD established 

 

 

 

 

0 Kudos
Reply
  • 3.88K
  • 120
  • 203
Forum Team (Retired) Adam_L
Forum Team (Retired)
568 Views
Message 4 of 4
Flag for a moderator

Re: Default Gateway not responding

Hi lemonspring,

Thanks for getting in touch to let us know about your issues with your connection having the same troubles, I apologise for any inconvenience caused. 

I have tested things from here and I can see that there's a number of time outs inside the Hubs logs, I would like to arrange for this to be investigated further by one of our engineers. I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking.

Please respond to me there and I'll get this all booked and secured for you.

Take care, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply