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Kellysherratt
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Damage to wall, whilst laying new virgin media in street!

Virgin media, whilst your super fast network is being laid in our street, the construction company have knocked down my wall!!! After a number of conversations with the foreman of RMC, the civil company, & a over a wk with with half a wall....and still no answers. I thought as your the company employing these works you may be able to help! I'm extremely frustrated with the way the damage to my property has been dealt with, and indeed how poorly potential new customers are dealt with.

I have tried numerous ways to get in contact & failed.... a response would be great.

Regards
Mrs kelly Sherratt
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Re: Damage to wall, whilst laying new virgin media in street!

Hi Kelly, 

Thanks for reporting the issues you have been having here and let me start by apologising for the shocking treatment you have had so far. 

I'm more than happy to look in to this for you but will need a little more sensitive information that can't be posted publicly. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Speak soon,

Kath_F
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Re: Damage to wall, whilst laying new virgin media in street!

Hi Kelly, 

Thanks for coming back to me with your information via Private Message. 

I have passed your details over to the Growth Team and also to the Area Manager for your street. I've included your contact details so someone will be in touch shortly to discuss this. 

Once I have any reply, I will come back to you to update you. 

Thanks,

Kath_F
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Re: Damage to wall, whilst laying new virgin media in street!

Hi Kelly, 

 

Thanks for your patience whilst I looked in to this for you. 

 

The team came back to advise that someone was going to get in touch with you asap to get this resolved however since then, I haven't had any further updates. 

 

I've sent another email over chasing this for you. 

 

Come back and let me know if there have been any updates from your side. 

 

Thanks,

Kath_F
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