I am having trouble with daily package loss i have the 200 Gamer package
Thanks for letting us know about your issues with packet loss, I apologise for an inconvenience caused.
I have tested the connection from here and I can see that your area cable seems to suffering some load issues, especially during the peak hours.
We're planning to undertake some upgrades to parts of our external network in your area in order to combat this. The upgrades will be to improve bandwidth and performance during the peak hours.
The reference number for this is F004848757 and is currently set to be reviewed around the beginning of March.
Thanks for your patience with this matter, one of my colleagues will be in touch with some more information.
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