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itssamshort
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Daily Connection drops (SH2ac)

For the last couple of months ive been having an Issue with my Connection and its really starting to frustrate me. Every day or 2 my connection will drop, the arrow symbol turns green and the tick will flash until I reset it and even then sometimes it still wont work until I try a few more times. when this happens all the downstreams are unlocked. Ive tried calling Virgin media support twice but Im just told to reset it even when i tell them it keeps on doing it. I tried doing the service status test but it always just says it thinks my equipment is turned off.

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Forum Team
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Re: Daily Connection drops (SH2ac)

Hi itssamshort,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I've located your account and I can see a network issue causing intermittent connection issues - Ref.(F004870599). Our technicians are working to resolve the issue as soon as possible and have set a review date of 18th November.

 

Let me know if you're still getting trouble past this date.

 

All the best Smiley Very Happy

 

Josh


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